Funeral Arranger & Administrator

CPJ Field; Polegate; On-site; GBP 23,000 - 29,000; Full time

Job summary

CPJ Field & Company Ltd: Funeral Arranger/Administrator required for Haine & Son Funeral Directors in Polegate, East Sussex. This full-time, 39-hour per week role involves assisting the Funeral Director, arranging services and supporting grieving families with compassion and professionalism.

You will handle telephone enquiries, banking and payments, and undertake general admin while ensuring a respectful, welcoming environment and compliance with training and confidentiality requirements.

Qualifications

• Experience in administering funeral-arranging or similar roles.
• Ability to handle sensitive bereavement with discretion.
• Strong organisational and communication skills.

Responsibilities

• Follow CPJ Field funeral arranging process; full training provided.
• Answer telephone politely; record and forward messages.
• Accompany families to Chapel of Rest.
• Assist with sale of pre-paid funerals and monumental masonry; training given.
• Process daily banking and card payments.
• General office administration including photocopying and filing.
• Keep the funeral home clean, tidy and welcoming.
• Attend full-day training courses; possible travel or overnight stays.

Skills

Empathy

Attention to detail

Organisational skills

Computer literate

Tools

MS Word

Excel

Job description

CPJ Field & Company Ltd, an independent and family owned funeral company, require a very special person to join our team dedicated to serving families at one of the most difficult times in their lives. We currently have a position for a full-time Funeral Arranger/Administrator (working 39 hours per week) for our Haine & Son Funeral Directors situated at Polegate, East Sussex. Job share may be considered for the right candidate, and this can be discussed at interview.

You will be working with and providing support to the Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. The post holder will be required to work flexibly in a tight knit team environment.

The key duties of the post are as follows :

• Follow the CPJ Field way of funeral arranging for which full training will be given
• Answering the telephone in a polite and efficient manner. Taking, recording and forwarding accurate messages.
• Accompanying family of the deceased to our Chapel of Rest
• Sale of monumental masonry and pre-paid funerals for which full training will be given.
• Daily banking of monies received in settlement of funeral accounts.
• Processing of card payments
• General office administration including photocopying and filing
• Ensuring that the Funeral Home is clean, tidy and welcoming at all times.
• You will be required to attend full day training sessions to develop skills and knowledge. There is a Funeral Arranger/Administrator training course. The successful candidate must therefore be able to attend this course, be able to travel and depending on the location of the course, possibly stay away.

This is a varied role with a difference and would be suited to a candidate who has the following personal skills:

• Caring, empathetic and confident nature
• Understand and be able to address the needs of the bereaved
• A competent administrator, accurate, with excellent attention to detail
• Computer literate including MS Word and Excel
• Flexible attitude – adaptable to the needs of the organisation
• Demonstrate a calm, efficient and compassionate demeanour
• Reliability, honesty and a commitment to maintaining confidentiality at all times