Fundraising & Supporter Relations Officer

Maggs Day Centre; England; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible/home working

Permanent role

Job summary

Maggs Day Centre is seeking a proactive Fundraising & Supporter Relations Officer to lead community, corporate and supporter fundraising across Worcestershire. You will manage the fundraising CRM, track donor journeys and identify opportunities for income growth.

The role covers community and corporate fundraising, individual giving, campaigns and reporting, with travel across the county and flexible/home working in line with organisational needs.

Qualifications

• Experience in community fundraising and corporate fundraising
• Experience with challenge events and individual giving
• Ability to steward supporters and manage donor journeys

Responsibilities

• Develop and coordinate community fundraising across Worcestershire
• Build relationships with schools, churches and community groups
• Identify new community fundraising opportunities and support fundraising
• Develop relationships with prospective corporate supporters
• Maintain corporate fundraising and prospect pipeline
• Lead routine corporate fundraising relationships and workplace fundraising
• Coordinate challenge-event fundraising from sign-up to completion
• Develop individual and regular giving activity
• Support fundraising appeals and donor retention
• Deliver high-quality supporter stewardship and meaningful communications
• Take day-to-day ownership of the fundraising CRM and donor database
• Maintain records of donations, relationships, preferences and consent
• Produce routine reports on fundraising activity and trends
• Represent Maggs at events and meetings

Skills

Fundraising

CRM

Donor relations

Relationship building

Income growth

Education

Fundraising qualification

Tools

Fundraising CRM

Donor database

Gift Aid knowledge

Job description

At Maggs, we support people experiencing homelessness and severe disadvantage across Worcestershire. We provide practical support, specialist interventions and compassionate, person-centred services that promote dignity, safety and long-term change.

We are looking for a proactive and relationship-focused Fundraising & Supporter Relations Officer to lead the day-to-day delivery of our community, corporate and supporter fundraising activity.

Based across Maggs services in Worcestershire, with travel across the county and flexible/home working in line with organisational requirements
37 hours per week
Permanent
£25,997.25 per annum – Point 2

About the Role

This is a varied role covering community fundraising, corporate relationships, challenge events, individual and regular giving, supporter stewardship and fundraising administration. You will also take day-to-day ownership of our fundraising CRM, helping us better understand our supporters, strengthen supporter journeys and identify opportunities for future income growth.

The Successful Candidate Will:

• Develop and coordinate community fundraising activity across Worcestershire
• Build positive relationships with schools, churches, community groups, clubs, associations and other local organisations
• Proactively identify new community fundraising opportunities and support people who want to fundraise for Maggs
• Research and develop relationships with prospective corporate supporters
• Maintain an organised corporate fundraising and prospect pipeline
• Lead routine corporate fundraising relationships, Charity of the Year opportunities, workplace fundraising and employee engagement
• Coordinate challenge-event fundraising and provide participants with support from sign-up through to completion
• Help develop Maggs’ individual and regular giving activity
• Support fundraising appeals and identify opportunities to retain, re-engage and develop supporters
• Deliver high-quality supporter stewardship, ensuring supporters are thanked and kept meaningfully connected to our work
• Develop clear supporter journeys for different audiences
• Take day-to-day ownership of Maggs’ fundraising CRM and supporter database
• Maintain accurate records of donations, supporter relationships, fundraising activity, communication preferences and consent
• Develop and maintain community and corporate prospect pipelines
• Support Gift Aid administration and fundraising income reconciliation where required
• Produce routine reports on fundraising activity, income, supporter engagement and trends
• Coordinate fundraising materials, collection tins, donation points and other supporter resources
• Respond to routine fundraising and Gifts in Wills enquiries and maintain appropriate records and follow-up
• Work with colleagues to deliver seasonal and organisational campaigns including Harvest, Christmas, winter and other fundraising appeals
• Represent Maggs at community events, meetings, talks and presentations where appropriate
• Monitor fundraising activity and performance and identify opportunities to improve return on investment and grow income
• Ensure fundraising is delivered ethically, professionally and in line with the Code of Fundraising Practice, data protection requirements and Maggs policies

Experience of community fundraising, corporate fundraising, challenge events, individual or regular giving, supporter stewardship or fundraising campaigns would be beneficial.

Experience using a fundraising CRM or supporter database, alongside knowledge of Gift Aid or the Code of Fundraising Practice, would also be advantageous.

Fundraising training or a relevant qualification is desirable but not essential. We are particularly interested in candidates who can demonstrate transferable relationship-building, organisational and income-generation skills.

We reserve the right to close this vacancy early if a suitable candidate is appointed before the closing date.