Fundraising Operations Lead: Data, Compliance & Growth

The Felix Project; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Felix Project is seeking a 12-month fixed-term Head of Fundraising Operations to provide leadership and management support during a period of significant organisational change. Reporting to the Head of Public Fundraising and Engagement, the role leads the Fundraising Operations team to deliver excellent supporter service, income processing, compliance and strong operational delivery.

Working with colleagues across Fundraising, Finance, Marketing and Technology, you will embed effective ways

Qualifications

• Significant experience leading and developing teams.
• Strong people management and coaching abilities.
• Experience driving process improvement and organisational change.
• Understanding of supporter journeys and supporter experience.
• Excellent stakeholder management and influencing skills.
• Strong organisational and project management capabilities.
• Ability to work in a changing environment and manage multiple priorities.
• Strong communication skills with diverse stakeholders.

Responsibilities

• Lead, motivate and develop the Fundraising Operations team, creating a positive, accountable and high-performing culture.
• Provide coaching, support and performance management to team members.
• Set clear priorities, objectives and expectations across the team.
• Ensure appropriate resource planning and workload management.
• Review and improve fundraising operational processes to drive efficiency, consistency and an excellent supporter experience.
• Identify opportunities to simplify ways of working and reduce operational risk.
• Develop and maintain clear procedures and process documentation.
• Monitor operational performance and implement improvements where needed.
• Ensure effective collaboration between Fundraising Operations and wider organisational teams.
• Oversee the delivery of an excellent supporter experience across all supporter touchpoints.
• Oversee the effective handling of supporter enquiries, complaints and requests.
• Ensure robust processes are in place for income processing, Gift Aid administration and financial reconciliation.
• Monitor service standards and implement improvements where required.
• Ensure fundraising operations support the delivery of organisational income goals.
• Ensure fundraising activities are supported by appropriate operational controls and processes.
• Work with colleagues to maintain compliance with fundraising regulation, data protection legislation and organisational policies.
• Ensure risks are identified, managed and escalated appropriately.
• Support the maintenance and review of fundraising policies and procedures.
• Build strong working relationships across Fundraising, Finance, Marketing, Technology and other key organisational teams, while ensuring the team's data responsibilities are effectively integrated with its wider operational work.
• Act as a trusted operational adviser to fundraising colleagues.
• Support organisational change initiatives affecting fundraising operations.
• Ensure operational requirements are effectively represented in organisational projects and initiatives.

Skills

Leadership

People management

Performance management

Process improvement

Data management

Stakeholder management

Project management

Communication

Change management

Job description

The Felix Project is seeking a 12-month fixed-term Head of Fundraising Operations to provide leadership and management support during a period of significant organisational change. Reporting to the Head of Public Fundraising and Engagement, the role leads the Fundraising Operations team to deliver excellent supporter service, income processing, compliance and strong operational delivery.

Working with colleagues across Fundraising, Finance, Marketing and Technology, you will embed effective ways