Customer Support & Data Insights Specialist

The Felix Project; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Job summary

THE FELIX PROJECT in Sheffield is hiring a Customer Support Executive to provide exceptional support to internal and external stakeholders on policies, systems and platforms, using clear communication and problem-solving to deliver timely resolutions.

You will maintain charity records in the CRM, help manage compliance across the Felix Go region, collaborate with field teams and partners to maximise donations, and support onboarding and ongoing engagement.

Qualifications

• Food waste experience in academic or professional context.
• Not-for-profit experience, paid or volunteer.
• Experience in customer service.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office tools.
• Experience using Power BI for reporting and analysis.
• Experience using CRM platforms (Salesforce).

Responsibilities

• Provide high-quality support to charities, addressing issues and escalating to relevant stakeholders.
• Manage charity compliance across a designated Felix Go region.
• Utilise the CRM system to maintain accurate and up-to-date records of scheduled donations.
• Collaborate with regional field teams to transition charities from onboarding to ongoing support.
• Work with the data support team to analyse performance, track trends, and address key issues.
• Collaborate with retailer partners and tech suppliers to resolve problems and fulfill requests.
• Assess charity eligibility and capacity for surplus food to maximise donations.

Skills

Food waste experience

Not-for-profit experience

Customer service

Communication skills

Microsoft Office

Power BI

Salesforce CRM

Tools

Power BI

Salesforce CRM

Job description

THE FELIX PROJECT in Sheffield is hiring a Customer Support Executive to provide exceptional support to internal and external stakeholders on policies, systems and platforms, using clear communication and problem-solving to deliver timely resolutions.

You will maintain charity records in the CRM, help manage compliance across the Felix Go region, collaborate with field teams and partners to maximise donations, and support onboarding and ongoing engagement.