Customer Support Specialist - Food Rescue & Impact

Felix; Sheffield; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

Felix is hiring to enhance partner support and field operations across the UK, focusing on policies, systems, and platforms that enable efficient handling of partner enquiries and issues.

The role emphasises strong communication, problem-solving, and data analysis using Power BI and CRM platforms. You will work with regional teams, retailer partners, and internal data specialists to optimise donations and stakeholder satisfaction.

Qualifications

• Experience in customer service.
• Not-for-profit experience preferred.
• Power BI reporting experience.
• CRM platform experience (Salesforce) desirable.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools.

Responsabilités

• Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary
• Managing charity compliance across a designated Felix Go region
• Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations
• Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts
• Work with the data support team to analyse performance, track trends, and proactively address key issues
• Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests
• Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives
• Previous experience working with food waste in either an academic or professional context
• Not-for-profit experience whether in employment or as a volunteer
• Experience of working in a customer service role
• Excellent communication skills both written and verbal
• Proficient in the use of Microsoft Office tools
• Experience of using Power BI for reporting and analysis
• User experience of CRM platforms (Salesforce)

Connaissances

Power BI

CRM platforms

Customer service

Communication

Outils

Salesforce

Description du poste

Felix is hiring to enhance partner support and field operations across the UK, focusing on policies, systems, and platforms that enable efficient handling of partner enquiries and issues.

The role emphasises strong communication, problem-solving, and data analysis using Power BI and CRM platforms. You will work with regional teams, retailer partners, and internal data specialists to optimise donations and stakeholder satisfaction.