Fundraising CRM & Income Processing Specialist

British Museum; Greater London; Hybrid; GBP 37,000 - 43,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days' annual leave

Learning and development

Employee Assistance Programme

Job summary

The British Museum is recruiting two Database and Income Processing Officers to support our Development/Fundraising Strategy and Operations team. You will manage supporter and financial data in the CRM, process income, ensure data quality, and support fundraising activities across the Museum.

One role concentrates on finance and income reconciliation, while the other focuses on CRM administration, data quality, and system improvements, working with fundraisers and stakeholders across the Museum.

Qualifications

• Experience with databases or CRM systems in fundraising.
• Experience with income processing, including Gift Aid.
• Understanding of GDPR and data protection.

Responsibilities

• Administer and maintain data within the Development CRM, carrying out regular housekeeping and data quality activity.
• Process fundraising income accurately, including Gift Aid, donations, pledges, memberships and event income.
• Build effective relationships with fundraisers and stakeholders, providing data-related support.
• Identify issues and opportunities for improvement in systems and processes.
• Maintain high standards of data quality and ensure compliance with data protection requirements.
• Produce data selections for supporter communications and run reports on income and CRM data quality.

Skills

CRM systems

Data quality

Fundraising data

GDPR compliance

Income processing

Tools

Raiser’s Edge

Job description

The British Museum is recruiting two Database and Income Processing Officers to support our Development/Fundraising Strategy and Operations team. You will manage supporter and financial data in the CRM, process income, ensure data quality, and support fundraising activities across the Museum.

One role concentrates on finance and income reconciliation, while the other focuses on CRM administration, data quality, and system improvements, working with fundraisers and stakeholders across the Museum.