Database and Income Processing Officer

The British Museum; Greater London; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days' annual leave

Learning and development opportunities

Employee Assistance Programme

Job summary

The British Museum is recruiting two Database and Income Processing Officers to join the Development team. You will manage supporter and income data in the CRM, process donations and gifts, and ensure data quality and compliance across fundraising activities.

One role focuses on Finance/income reconciliation while the other concentrates on CRM administration, data selections and system effectiveness. Collaboration with fundraisers across the Museum is essential.

Qualifications

• Experience with databases or CRM systems in fundraising and data housekeeping.
• Experience with income processing including Gift Aid.
• Understanding of GDPR and data protection requirements.

Responsibilities

• Administer and maintain data within the Development CRM, ensuring accuracy and up-to-date records.
• Process fundraising income accurately, including Gift Aid, donations, pledges, memberships and event income.
• Build relationships with fundraisers and stakeholders, providing responsive advice on database, income and data queries.
• Identify issues and opportunities for improvement in systems, processes and workflows.
• Maintain high data quality and ensure data handling complies with data protection standards.
• Produce data selections for supporter communications and ensure accurate suppressions.
• Provide data and reports related to Development income and CRM data quality.

Skills

CRM systems

Data quality

Income processing

Tools

Raiser's Edge

Job description

Hybrid (at least 3 days per week on-site in Bloomsbury, London)

Permanent

£37,221 per annum

About the role

This is an exciting opportunity to join the Development team at the British Museum and play an important role in supporting our fundraising activity.

We are recruiting two Database and Income Processing Officers to join our Development/Fundraising Strategy and Operations team. Both roles will play an important part in supporting our fundraising activity, helping ensure that information about our supporters, donations and income is accurately recorded, processed and maintained.

Working with fundraisers and colleagues across the Museum, you will use our fundraising CRM to manage supporter and financial data, process income and maintain excellent data quality. You will need to be comfortable managing competing priorities, responding to the needs of different stakeholders and taking a proactive approach to identifying improvements. You will ensure our records are accurate, compliant and reliable, enabling colleagues to build strong relationships with supporters and make effective use of fundraising data.

Although the roles share many of the same core responsibilities, one position will have a greater focus on Finance and income reconciliation, while the other will have a greater focus on Systems, data quality and CRM administration.

Key areas of responsibility

• Administer and maintain data within the Development CRM, carrying out regular housekeeping and data quality activity to ensure supporter information is accurate and up to date.
• Process fundraising income accurately, including Gift Aid, donations, pledges, corporate partnerships, memberships and event-related income.
• Build effective working relationships with fundraisers and other stakeholders across the Museum, providing responsive advice and support on database, income and data-related queries.
• Take a proactive approach to identifying issues and opportunities for improvement, suggesting practical changes to systems, processes and ways of working.
• Help maintain high standards of data quality and ensure information is handled in accordance with data protection requirements and relevant fundraising and financial standards.
• Produce data selections for supporter communications, working with colleagues to ensure information is accurate and appropriate suppressions are applied.
• Provide data and reports relating to Development income and CRM data quality.

For the Finance-focused role, you will have stronger focus on income processing and financial reconciliation, ensuring information held within the Development CRM aligns with finance systems and banking information. You will also support Gift Aid claims, raise invoices for donors and corporate partners where required, and assist with audit activity.

For the Systems-focused role, you will have a stronger emphasis on CRM administration, data selections, data quality and system effectiveness. You will help identify and resolve database issues, support users, identify training needs and contribute to improvements in the CRM and associated processes.

About you

You will have experience of working with databases or CRM systems in a fundraising environment, including data housekeeping and maintaining accurate records. Alongside this, you will have experience of income processing, including Gift Aid claims, and handling supporter and/or financial data. You'll have a good understanding of GDPR and data protection requirements, and understand the importance of accurate, well-maintained data in supporting successful fundraising and excellent supporter relationships.

You'll be someone who can take ownership of your workload, make sensible decisions and priorities and remain responsive when requirements change. You'll be comfortable working in collaboration with fundraisers and others who support fundraising activity, as well as a range of internal stakeholders across the Museum, building positive relationships and helping to translate their requirements into effective database, data or income-processing solutions.

Knowledge of fundraising CRM systems such as Raiser's Edge would be an advantage, as would experience of running data quality checks, reports and taking action to improve or clean data. An understanding.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail].

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.