Database and Income Processing Officer

National Museums; Greater London; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Free exhibition entry for you and a+gu

Civil Service Pension Scheme

25 days’ annual leave

Learning and development opportunities

Job summary

The British Museum is recruiting two Database and Income Processing Officers to join our Development/Fundraising Strategy and Operations team in London. The roles focus on recording and processing donor information, income and data to support fundraising activities.

You will manage CRM data quality, process gifts, pledges and event income, and work with fundraisers across the Museum to deliver accurate reports and compliant data handling.

Qualifications

• Experience with databases or CRM in fundraising.
• Experience with income processing and Gift Aid.
• Knowledge of GDPR and data protection requirements.
• Ability to translate stakeholder requirements into CRM/data/income-processing solutions.

Responsibilities

• Administer and maintain data within the Development CRM.
• Process fundraising income, gifts, pledges and event income.
• Provide data and reports for Development income and CRM data quality.
• Build relationships with fundraisers and internal stakeholders.
• Identify issues and propose system/process improvements.
• Ensure data handling complies with data protection standards.

Skills

Fundraising CRM

Data quality

GDPR knowledge

Stakeholder collaboration

Tools

Raiser's Edge

Job description

Database and Income Processing Officer
Full-time
Hybrid (at least 3 days per week on-site in Bloomsbury, London)
Permanent
£37,221 per annum
Application deadline: 23:59 on Sunday, 25 October 2026

About the role

This is an exciting opportunity to join the Development team at the British Museum and play an important role in supporting our fundraising activity.

We are recruiting two Database and Income Processing Officers to join our Development/Fundraising Strategy and Operations team. Both roles will play an important part in supporting our fundraising activity, helping ensure that information about our supporters, donations and income is accurately recorded, processed and maintained.

Key areas of responsibility

• Administer and maintain data within the Development CRM, carrying out regular housekeeping and data quality activity to ensure supporter information is accurate and up to date.
• Process fundraising income accurately, including Gift Aid, donations, pledges, corporate partnerships, memberships and event-related income.
• Build effective working relationships with fundraisers and other stakeholders across the Museum, providing responsive advice and support on database, income and data-related queries.
• Take a proactive approach to identifying issues and opportunities for improvement, suggesting practical changes to systems, processes and ways of working.
• Help maintain high standards of data quality and ensure information is handled in accordance with data protection requirements and relevant fundraising and financial standards.
• Produce data selections for supporter communications, working with colleagues to ensure information is accurate and appropriate suppressions are applied.
• Provide data and reports relating to Development income and CRM data quality.

For the Finance-focused role, you will have stronger focus on income processing and financial reconciliation, ensuring information held within the Development CRM aligns with finance systems and banking information. You will also support Gift Aid claims, raise invoices for donors and corporate partners where required, and assist with audit activity.

For the Systems-focused role, you will have a stronger emphasis on CRM administration, data selections, data quality and system effectiveness. You will help identify and resolve database issues, support users, identify training needs and contribute to improvements in the CRM and associated processes.

About you

You will have experience of working with databases or CRM systems in a fundraising environment, including data housekeeping and maintaining accurate records. Alongside this, you will have experience of income processing, including Gift Aid claims, and handling supporter and/or financial data. You'll have a good understanding of GDPR and data protection requirements, and understand the importance of accurate, well-maintained data in supporting successful fundraising and excellent supporter relationships.

You’ll be someone who can take ownership of your workload, make sensible decisions and priorities and remain responsive when requirements change. You’ll be comfortable working in collaboration with fundraisers and others who support fundraising activity, as well as a range of internal stakeholders across the Museum, building positive relationships and helping to translate their requirements into effective database, data or income-processing solutions.

Knowledge of fundraising CRM systems such as Raiser’s Edge would be an advantage, as would experience of running data quality checks, reports and taking action to improve or clean data. An understanding.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN