Fundraising Data Administrator

Enherts Tr; Stevenage; Remoto; GBP 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

East and North Hertfordshire Teaching NHS Trust is seeking a Fundraising Data Administrator to join the charity team at Lister Hospital, Stevenage. You will manage donor data, support fundraising campaigns and ensure accurate reporting while delivering excellent donor care.

The role requires experience with CRM systems (Donorfy preferred), strong Excel skills and a customer-focused approach. You will work across multiple sites to support equipment, research and patient experience projects.

Competenze

• Demonstrable experience of working within a charity environment or customer facing role.
• Demonstrable administrative experience.
• Demonstrable customer services experience.
• Demonstrable experience of working within a team environment.
• Advanced experience of Microsoft Excel.
• Demonstrable experience of managing a database or CRM system, experience using Donorfy would be an advantage.
• Demonstrable experience of data entry.
• Demonstrable experience of creating reports including financial reports.
• Knowledge of GDPR policy.

Mansioni

• Handle donor enquiries and ensure adherence to donor care standards.
• Open and sort post; record all donations from post, website, phone and transfers.
• Maintain CRM donor data; spot inaccuracies and resolve data anomalies.
• Manage office filing system and document handling.
• Send thank you letters and donation acknowledgments to supporters.
• Generate mailing lists for fundraising appeals and events.
• Support fundraising teams with admin tasks and events as needed.
• Produce regular financial reports for the charity team.
• Coordinate with finance to ensure all monies are accounted for.

Conoscenze

Customer service

Organised

Data entry

Communication skills

Analytical skills

Formazione

A level or equivalent

Degree or equivalent

Strumenti

Microsoft Excel

CRM systems/databases

Donorfy

Descrizione del lavoro

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Fundraising Data Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The East and North Hertfordshire Hospitals' Charity are looking for a highly organised and dedicated Fundraising Data Administrator to join their fundraising team, based at Lister Hospital.

Covering all sites within East and North Hertfordshire Hospitals’ Charity you will be helping to fundraise for specialist equipment, research and projects to improve patient experience across our four hospitals. You will be based at Lister and support the fundraising team to deliver an excellent supporter journey.

This is a fantastic opportunity to widen your data management and fundraising experience as you will support delivery of the charity strategy to raise funds for amazing causes such as children, cancer and the elderly.

Ideally, you will already have a background in administration, customer services and have experience using a CRM system or database, be competent in Excel and all Microsoft packages.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Manage the start of the stewardship journey for all donors by dealing with all incoming enquiries ensuring that processes are followed and that we meet the best standards of donor care

Opening/sorting post- banking, managing and recording all donations and monies coming in through post, website, online platforms, over the phone, bank transfer or direct to the office

Maintain database which includes entering all donor data onto the CRM system, spot inaccuracies and problem solve when there are any anomalies in data

Manage office filing system by storing and recording all paperwork

Manage all thank you letters and donation acknowledgments to supporters

Support the fundraisers with their fundraising appeals, campaigns and events by generating mailing lists

Support the fundraisers with administrative tasks and attend events as necessary or as required which will contribute to income generation

Send regular financial reports to the charity team

Liaise and be link role with the finance team to ensure all monies are accounted for and acknowledged by the charity and to deal with any enquiries they have

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role .

Person specification

Qualifications / Training

• Educated to a minimum of A level or equivalent
• Degree or equivalent professional qualification or equivalent experience

Previous Experience

• Demonstrable experience of working within a charity environment or customer facing role
• Demonstrable administrative experience
• Demonstrable customer services experience
• Demonstrable experience of working within a team environment
• Advanced experience of Microsoft Excel
• Demonstrable experience of managing a database or CRM system, experience using donorfy would be an advantage
• Demonstrable experience of data entry
• Demonstrable experience of creating reports including financial reports
• Knowledge of GDPR policy

Skills

• Ability to work independently and manage own workload
• Organised and able to successfully deliver a number of projects simultaneously
• Strong communication skills, both written and oral, in person, online and by telephone
• Strong analytic skills including both words and numbers
• Strong persuasive and negotiation skills
• Ability to problem solve
• Ability to disseminate complex information into an accessible, compelling format
• Computer literacy including Microsoft Excel, CRM systems/databases, Microsoft Word and office

Knowledge

• Project planning and coordination
• Charity Fundraising code and guidelines

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[e-mail] for support.

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