Fully Remote Mortgage Debt Collections Advisor

The Recruiters Room; Manchester; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Fully remote working

Equipment provided

Yearly bonus

Staff incentives

Annual awards

Private healthcare

Gym membership subsidy

Long term progression

Job summary

The Recruiters Room is recruiting for a Mortgage Arrears Collections Agent to work 100% remotely (UK only). The role starts 11 January 2027 with a base salary of £26,250 plus bonus and fully supplied equipment. The ideal candidate has B2C debt collections experience and prior FCA-regulated environment exposure.

You will handle mortgage arrears calls, offering compliant solutions while maintaining customer empathy and documentation for regulatory checks.

Qualifications

• 100% Telephone-Based, Debt Collections experience (B2C).
• Experience in FCA regulated environment.
• Mortgage arrears collections background preferred.

Responsibilities

• Contact customers in mortgage arrears by telephone to understand their circumstances.
• Provide clear, compliant solutions to bring accounts up to date.
• Adhere to FCA regulations and company policy during all interactions.
• Handle a limited amount of administrative tasks related to cases.

Skills

Telephone-based

Debt collections

B2C

Job description

100% REMOTE WORKING (UK ONLY)

START DATE - 11TH JAN 2027

£26,250 + BONUS

ALL EQUIPMENT SUPPLIED

WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY 'YES' TO HAVING BOTH OF THE FOLLOWING):

100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)

AND

Experience working in an FCA regulated environment

Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature.

Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).

The start date for this role is 11th January 2027. (This is a fixed start date, with no negotiation)!

The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for 'B2C' experienced Collectors.

SOME of their FANTASTIC benefits include:

• FULLY REMOTE working with FULLY REMOTE training
• All I.T equipment supplied
• A yearly bonus
• Frequent staff incentives which include high street vouchers
• Annual awards
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• LONG TERM PROGRESSION OPPORTUNITIES!

IMPORTANT - PLEASE NOTE:

This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date.

The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.

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