Loans Collections Specialist

Hour Recruitment Limited; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Comprehensive benefits package

Job summary

Hour Recruitment Limited is seeking a Loans Collections Specialist based in London. This is an office-based position focused on managing the collections cycle for commercial and non-commercial loans. Responsibilities include negotiating payment plans, preparing legal documents, and liaising with solicitors. Candidates should have a strong background in credit control or debt recovery, good Excel skills, and experience using credit search tools. The salary ranges from £40,000 to £45,000 with a comprehensive benefits package and 25 days annual leave.

Qualifications

• Background in credit control or debt recovery with unsecured loans.
• Ability to liaise with solicitors and manage legal files.
• Strong attention to detail.

Responsibilities

• Manage arrears through negotiation of payment plans.
• Prepare account statements and legal documents.
• Instruct solicitors for legal actions.

Skills

Credit control background

Debt recovery experience

Excel skills

Familiarity with credit/property search tools

Tools

Experian

TransUnion

Creditsafe

Land Registry

Zoopla

Job description

We are hiring a Loans Collections Specialist to join a growing Fintech business based in London.

This is a hands‑on role within the financial operations team, focused on proactive debt recovery across commercial and non‑commercial loan portfolios. You will manage the full collections cycle, from early arrears calls and payment plan negotiations through to instructing solicitors and supporting loan restructures and forbearance cases.

What the role involves

• Managing arrears by phone and email, negotiating payment plans and revised terms
• Preparing statements of account, proof of debt forms and solicitor files
• Instructing English, Scottish and Northern Irish solicitors for letters before action
• Using Experian, TransUnion, Creditsafe, Land Registry and Zoopla to assess net worth and trace assets
• Supporting loan restructures and forbearance cases, including gathering documents and making sure all paperwork is correctly signed off before completion
• Reconciling loan accounts and preparing statements in Excel

What we are looking for

• A background in credit control or debt recovery with unsecured commercial and non-commercial loans - essential
• Comfortable liaising with solicitors and handling legal files
• Strong attention to detail and good Excel skills
• Familiarity with credit and property search tools
• Well organised, accurate and confident when dealing with customers in difficult financial situations

The salary is £40,000 to £45,000 depending on experience. The role comes with 25 days annual leave, a comprehensive benefits package and excellent public transport links. The position is office based five days a week, with a hybrid arrangement considered for the right person. Looking to start someone as soon as possible.