Fully Remote Mortgage Debt Collections Advisor

The Recruiters Room; Birmingham; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Fully remote working

Fully remote training

IT equipment supplied

Yearly bonus

Staff incentives (high street vouchers

Annual awards

Employee assistance program

Private healthcare

Subsidized gym memberships

Long term progression opportunities

Job summary

The Recruiters Room is recruiting for a Mortgage Arrears Collections Agent working 100% remotely in the UK. The role starts 11 January 2027 and offers £26,250 base salary plus bonus, with all equipment supplied. You will contact customers in mortgage arrears via telephone, providing compliant, empathetic solutions and performing light admin tasks.

Applicants must have B2C debt collections experience and be comfortable in an FCA-regulated setting. Training is fully remote.

Qualifications

• 100% telephone-based debt collections experience (B2C) required.
• Experience working in an FCA-regulated environment.
• Mortgage arrears collections experience is essential.

Responsibilities

• Communicate with customers in mortgage arrears and offer positive solutions.
• Ensure adherence to regulations and legislation during conversations.
• Handle a telephone-based workload with some administrative tasks.

Skills

Debt collections

B2C collections

Telephone-based

FCA regulated environment

Job description

100% REMOTE WORKING (UK ONLY)

START DATE - 11TH JAN 2027

£26,250 + BONUS

ALL EQUIPMENT SUPPLIED

WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY 'YES' TO HAVING BOTH OF THE FOLLOWING):

100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)

AND

Experience working in an FCA regulated environment

Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature.

Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).

The start date for this role is 11th January 2027. (This is a fixed start date, with no negotiation)!

The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for 'B2C' experienced Collectors.

SOME of their FANTASTIC benefits include:

• FULLY REMOTE working with FULLY REMOTE training
• All I.T equipment supplied
• A yearly bonus
• Frequent staff incentives which include high street vouchers
• Annual awards
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• LONG TERM PROGRESSION OPPORTUNITIES!

IMPORTANT - PLEASE NOTE:

This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date.

The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.

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