Fully Remote Mortgage Customer Service Agent

The Recruiters Room; West Kirby; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Fully remote

Equipment provided

Annual bonus

Staff incentives

Annual awards

Employee assistance

Private healthcare

Gym membership subsidy

Career progression

Job summary

The Recruiters Room is recruiting for a 100% remote Customer Service Agent for a leading mortgage lender. Start date is 11 January 2027 with mandatory training in the first seven weeks, during which all equipment and remote training are provided.

You will handle high-volume inbound calls from customers about mortgage accounts, offering compliant solutions while following FCA guidelines and performing light administration tasks. A fully remote role with comprehensive benefits is offered.

Qualifications

• High-volume, telephone-based customer service experience (B2C).
• Experience working in an FCA regulated environment.

Responsibilities

• Handle customer queries on mortgage accounts by phone.
• Provide positive solutions while adhering to regulations, with some administration tasks.

Skills

B2C customer service

Telephone-based experience

FCA environment

Job description

100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED

START DATE OF 11TH JAN 2027 (Applicants must be free for the following 7 weeks for training reasons)

WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY

• High-volume, telephone-based, Customer Service experience (B2C)
• Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 11th January 2027. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.

SOME of their FANTASTIC benefits include:

• FULLY REMOTE working with FULLY REMOTE training
• All I.T equipment supplied
• A yearly bonus
• Frequent staff incentives which include high street vouchers
• Annual awards
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• PROGRESSION!

Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful