Full-time Sales Associate - Heathrow Airport

Christian Dior S.A.; Hatton; On-site; GBP 21,000 - 32,000; Full time

Job summary

Christian Dior Couture in London’s Heathrow boutique seeks a Sales Associate with expertise in luxury sales to develop client relationships and become a couture specialist. You will greet, advise and service clients to the highest standards, building loyalty through a 1-2-1 personal shopper approach and showing strong knowledge of current campaigns and new launches.

You will also drive add-on sales, manage stock procedures, maintain displays, and participate in team meetings while supporting

Qualifications

• Previous luxury fashion experience preferred.
• Excellent communication and relationship-building skills.
• Passion for Christian Dior and our collections.
• Fluency in a second language preferred.

Responsibilities

• Greet, serve and advise customers with the highest standard of service.
• Develop loyalty with clients through a 1-2-1 personal shopper approach.
• Demonstrate product knowledge across all categories and promotions.
• Introduce add-on sales to maximise departmental targets.
• Handle customer complaints with guidance from management.
• Maintain knowledge of sales targets and boutique performance.
• Follow stock management procedures and maintain displays.
• Operate selling systems, cash and exchange procedures.
• Contribute to team meetings and adhere to store procedures.
• Support security and prevent theft.
• Participate in other duties as directed by management.

Skills

Excellent communication

Relationship building

Fashion knowledge

Second language

Job description

We are currently seeking a Sales Associate with an expertise in luxury sales to join one of our Heathrow team in London, to develop client relationships and to become a specialist in Dior couture.

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Previous experience within luxury fashion

• Excellent communication and relationship-building skills
• An existing client book (preferred)
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Must be available to work full-time 40 hours per week with Monday to Sunday flexibility.