Full Time Keyholder

Bubble CiTea; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts

Free bubble tea on shift

Career progression

Job summary

Bubble CiTea in Cardiff is seeking a Full Time Keyholder to help run days, manage cash, and deliver outstanding service. You will learn the menu, maintain product and allergen knowledge, and support store operations.

Join a friendly, growth‑minded team with training, progression, staff discounts, and a free bubble tea on every shift.

Qualifications

• Experience in driving a high-sales, customer-focused culture in a fast-paced food or beverage environment.
• Confident handling cash and managing financial transactions.

Responsibilities

• Handle cash and complete daily finance records accurately.
• Prepare drinks to recipe standards and maintain strong product & allergen knowledge.
• Deliver excellent customer service and promote our menu, offers and loyalty app.
• Keep the store clean, organised and well presented at all times.
• Support store operations including opening/closing and stock management.
• Manage and create content for the store's TikTok account.
• Complete required training and support the team with shift cover when needed.
• Help drive sales to meet store targets.

Skills

Sales-driven

Customer service

Cash handling

Flexible hours

Team player

Job description

Bubble CiTea : Bubble Up Your Career!

BUBBLE CITEA is a locally renowned bubble tea brand with a passion for high-quality drinks, outstanding customer service, and a welcoming atmosphere. We're more than just a place to work- we're a place where careers are built, friendships are made, and people grow together.

We don't just hire - we build futures. We believe in creating opportunities where you can learn, grow, and develop your career every step of the way. Whether you're starting your first job or looking to take the next step, we'll support you with training, progression, and a team that grows together.

OUR MISSION

Continuously innovate and improve our services and products to create the most memorable and happy experience for our precious customers.

WE'RE HIRING: Full Time Keyholder

As a Keyholder, You Will

• Handle cash and complete daily finance records accurately
• Prepare drinks to recipe standards and maintain strong product & allergen knowledge
• Deliver excellent customer service and promote our menu, offers and loyalty app
• Keep the store clean, organised and well presented at all times
• Support store operations including opening/closing and stock management
• Manage and create content for the store's TikTok account
• Complete required training and support the team with shift cover when needed
• Help drive sales to meet store targets
• Complete the reasonable tasks that assigned by the company

You Are

• Experience in driving a high-sales, customer-focused culture in a fast-paced food or beverage environment
• Confident handling cash and managing financial transactions
• Proactive, with a "can do" attitude
• Passionate about people, service, and personal development
• Open to learning and sharing your knowledge with others
• Flexible with working hours (evenings, weekends, and holidays as needed)
• Reliable, punctual, and ready to make a difference
• Eligible to work legally in the UK

What We Offer

• Clear career progression paths- your growth is our priority
• Ongoing training & development to build your skills and confidence
• Opportunities for promotion into management and beyond
• A fun, supportive, and family-like team culture
• Staff discounts on our amazing drinks
• A free bubble tea during every shift
• The chance to be part of a brand that values you- not just as an employee, but as a future leader

YOUR CAREER STARTS HERE

At BUBBLE CITEA, we're not just offering a job- we're offering you a place to thrive. So if you're ready to take the next step and grow your career in a vibrant, people-first company, let's build something amazing together.