Supervisor

Bubble CiTea Ltd.; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discounts

Free bubble tea on shift

Job summary

Bubble CiTea Ltd. in Cardiff is seeking a Supervisor to lead a fast-paced team and ensure smooth daily operations.

You will handle end-of-day cash-ups, support staff training, and ensure drinks meet recipe standards while maintaining allergen controls. You’ll deliver excellent customer service, promote the menu and loyalty app, and keep the store clean and well-stocked.

Qualifications

• Supervisory experience in a fast-paced food or beverage environment is preferred.
• Strong leadership and a proactive attitude.
• Passionate about people, service, and personal development.

Responsibilities

• Handle end-of-day cash-ups and maintain accurate finance records.
• Support training and development of team members with refresher sessions.
• Ensure drinks meet recipe standards and allergen controls.
• Deliver excellent customer service and promote the menu and loyalty app.
• Maintain store appearance, cleanliness, and stock organisation.
• Open and close the store; oversee operations and delegate tasks.
• Monitor stock levels and minimise wastage; manage delivery partner systems.
• Support content creation and social media engagement (TikTok).
• Drive sales to meet store targets and ensure health and safety compliance.
• Complete tasks assigned by the company.

Skills

Supervisory experience

Leadership

Customer service

Job description

Bubble CiTea : Bubble Up Your Career!

BUBBLE CITEA is a locally renowned bubble tea brand with a passion for high-quality drinks, outstanding customer service, and a welcoming atmosphere. We're more than just a place to work- we're a place where careers are built, friendships are made, and people grow together.

We don't just hire- we build futures. We believe in creating opportunities where you can learn, grow, and develop your career every step of the way. Whether you're starting your first job or looking to take the next step, we'll support you with training, progression, and a team that grows together.

OUR MISSION

Continuously innovate and improve our services and products to create the most memorable and happy experience for our precious customers.

WE'RE HIRING: Supervisor

As a Supervisor, you will:

• Handle end-of-day cash-ups and complete finance records accurately
• Support training and development of team members, providing refresher training as needed
• Ensure drinks are prepared to recipe standards, ingredients are correctly cooked, and allergen standards are maintained
• Deliver excellent customer service, promote the menu, offers, and loyalty app, and resolve customer queries
• Maintain store appearance, cleanliness, equipment, and stock organisation
• Open and close the store, oversee operational standards, and delegate tasks effectively
• Monitor stock levels, minimise wastage, and manage delivery partner systems
• Support content creation and social media engagement, including TikTok
• Drive sales to meet store targets
• Ensure compliance with health, safety, and regulatory standards
• Complete the reasonable tasks that assigned by the company

YOU ARE:

• Supervisory experience in a fast-paced food or beverage environment is preferred
• A natural leader with a proactive, "can do" attitude
• Passionate about people, service, and personal development
• Open to learning and sharing your knowledge with others
• Flexible with working hours (evenings, weekends, and holidays as needed)
• Reliable, punctual, and ready to make a difference
• Eligible to work legally in the UK

WHAT WE OFFER:

• Clear career progression paths- your growth is our priority
• Ongoing training & development to build your skills and confidence
• Opportunities for promotion into management and beyond
• A fun, supportive, and family-like team culture
• Staff discounts on our amazing drinks
• A free bubble tea during every shift
• The chance to be part of a brand that values you- not just as an employee, but as a future leader

YOUR CAREER STARTS HERE

At BUBBLE CITEA, we're not just offering a job- we're offering you a place to thrive. So if you're ready to take the next step and grow your career in a vibrant, people-first company, let's build something amazing together.