Full-Time Hotel Receptionist: Guest Experience & Upsell

Burlington Hotel; Chipping Campden; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to join our team at our Chipping Campden property. You will welcome guests, handle smooth check-ins and check-outs, and support daily front desk operations to ensure total guest satisfaction.

The ideal candidate has strong communication and organisational skills, with at least one year of experience in a customer-facing role within hospitality. This is a full-time, on-site position emphasizing excellent service.

Qualifications

• Excellent communication and organisational skills.
• Experience in hospitality or customer service.
• At least 1 year in a similar role.

Responsibilities

• Familiar with the day’s business, including arrivals, departures and special requests.
• Handle guest check-ins and check-outs in line with company standards.
• Upsell and promote services to maximise room revenue.
• Answer guest queries promptly and professionally.
• Operate the telephone system and manage front desk communications.

Skills

Communication

Organisation

Customer service

Phone system

Computer system

Tools

Phone system

Computer system

Job description

Bespoke Hotels is seeking a Receptionist to join our team at our Chipping Campden property. You will welcome guests, handle smooth check-ins and check-outs, and support daily front desk operations to ensure total guest satisfaction.

The ideal candidate has strong communication and organisational skills, with at least one year of experience in a customer-facing role within hospitality. This is a full-time, on-site position emphasizing excellent service.