Full-Time Banking Customer Consultant – Great Benefits

Description This; Greenock; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness

Volunteer days

Training & development

Performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is seeking a Customer Consultant at the Greenock, Scotland branch. The role is permanent and full-time (35 hours per week, Monday to Saturday). You will assist customers in person and by phone, handling everyday banking queries and guiding customers to banking services and digital tools.

Training is provided to set you up for success, with the start date confirmed after an offer is made. Nationwide values customer-first behaviours and offers competitive benefits and opportunities for

Qualifications

• Experience in customer service helps you thrive in busy environments.
• Patience, empathy and strong people skills to understand banking needs.
• Comfortable with technology and digital services to guide customers.

Responsibilities

• Support customers in person and over the phone with everyday transactions.
• Answer queries and guide customers toward banking services and digital tools.
• Contribute to a friendly, customer-first experience at the Greenock branch.

Skills

Customer service

Patience

Digital literacy

Strong communication

Team player

Job description

Nationwide is seeking a Customer Consultant at the Greenock, Scotland branch. The role is permanent and full-time (35 hours per week, Monday to Saturday). You will assist customers in person and by phone, handling everyday banking queries and guiding customers to banking services and digital tools.

Training is provided to set you up for success, with the start date confirmed after an offer is made. Nationwide values customer-first behaviours and offers competitive benefits and opportunities for