Customer Consultant: Banking Help & Digital Guidance

Nationwide; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension

Life assurance

Volunteer days

Ongoing training and development

Annual performance-related bonus

Job summary

Nationwide is seeking a Customer Consultant at our Birmingham, West Midlands branch. You will assist customers in person and by phone, guiding them through everyday banking moments and digital tools to manage their money with confidence.

No banking experience is required, but a passion for helping customers and strong communication skills will help you thrive as part of a high-performing team. Full-time, 35 hours weekly, with a comprehensive benefits package.”

Qualifications

• No banking experience required, but customer service experience helps.
• Ability to listen, understand needs, and communicate clearly.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted, friendly help with banking.
• Handle transactions and queries accurately while prioritising customer security and fairness.
• Help customers get the most from digital services and guide them to appropriate products.

Skills

Customer service

Communication

Digital literacy

Job description

Nationwide is seeking a Customer Consultant at our Birmingham, West Midlands branch. You will assist customers in person and by phone, guiding them through everyday banking moments and digital tools to manage their money with confidence.

No banking experience is required, but a passion for helping customers and strong communication skills will help you thrive as part of a high-performing team. Full-time, 35 hours weekly, with a comprehensive benefits package.”