Full Price - UK Sales & Service Manager

CLARK'S; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

CLARK'S is seeking an Assistant Store Manager in Birmingham to support the Store Manager in leading a retail team and driving daily operations. You will be a hands-on leader, stepping in wherever needed to ensure the store runs smoothly and meets performance goals.

The ideal candidate will have retail leadership experience, strong communication skills, and the flexibility to work a 7-day shift pattern, including weekends and bank holidays.

Qualifications

• Retail leadership or supervisory experience preferred.
• Ability to drive KPI’s and results.
• Strong interpersonal and communication skills.
• Strong communication and organizational/problem-solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Responsibilities

• Support Store Manager in leading the retail team and driving daily operations.
• Provide hands-on leadership across shifts to ensure smooth store running and target achievement.
• Contribute to a positive, customer-focused store culture and performance.

Skills

Retail leadership

KPI management

Team leadership

Communication

Organization

Problem solving

Shift flexibility

POS systems

Inventory management

MS Office

Google Workspace

Tools

POS systems

Inventory management

MS Office

Google Workspace

Job description

Sales & Service Manager

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem‑solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast‑paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!