Sales Service Manager

Clarks Outlet; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks Outlet in Sarn, United Kingdom, is seeking an Assistant Store Manager to support the Store Manager in leading the retail team and driving daily operations. You will be a hands-on leader, ensuring smooth store running and achievement of performance targets with a focus on customer service.

The successful candidate will have prior retail leadership or supervisory experience, strong communication skills, and flexibility for a 7-day shift pattern including weekends.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong ability to drive KPI’s and results.
• Excellent interpersonal and communication skills.
• Ability to lead and inspire a team in a fast-paced environment.

Responsibilities

• Support the Store Manager in leading the retail team and daily operations.
• Step in wherever needed to ensure the store runs smoothly and meets performance goals.
• Drive sales and contribute to achieving store KPIs.
• Oversee customer service and POS/inventory processes.

Skills

Retail leadership

Team leadership

Customer service

Job description

Sales & Service Manager

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.

• Strong communication and Solid organizational and problem-solving abilities.

• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast‑paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!