Fuel Specialist

AF (The AF Group); Norwich; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

8% employer pension contribution

26 days holiday + bank holidays

Birthday day off

Free lunch daily

AF Membership

Life assurance 2x salary

Private health insurance

Discounted gym membership

Cycle to work scheme

Salary sacrifice car scheme

Hybrid working (1 day home per week)

Free onsite parking

Job summary

AF (The AF Group) is seeking a Fuel Specialist in Norwich to deliver efficient procurement support and exceptional customer service. You will handle Member enquiries, support procurement activities, and help digitise fuel offerings while building strong supplier relationships.

The role involves managing orders, offering expert advice on fuel services, and contributing to pricing and delivery excellence in a busy, customer-focused environment.

Qualifications

• Previous experience in a customer service environment.
• Experience and/or knowledge of the fuel industry.
• Strong administrative and organisational skills.
• High level of accuracy and attention to detail.
• Ability to use IT systems and analyse information clearly.

Responsibilities

• Provide expert advice and support across fuel services.
• Manage Member enquiries via telephone, email and online platforms.
• Process orders accurately with competitive pricing and delivery times.
• Support Tankscout, Fuel Card, Fuel and LPG Top-Up services.
• Keep Members informed throughout the order process and communicate issues.
• Investigate quotations and identify trends to drive procurement improvements.
• Identify opportunities to grow Member engagement and volumes.
• Assist seasonal campaigns and upsell relevant products.
• Collaborate with the invoicing team to resolve billing queries.

Skills

Customer service

Fuel industry knowledge

Organisational skills

Attention to detail

IT systems (Microsoft Office)

Data analysis / clear communication

Customer-focused approach

Relationship building

Teamwork and independence

Tools

Microsoft Office

Job description

37.5 hours per week

Up to £31,500 per annum

Description

We're looking for a customer-focused and proactive Fuel Specialist to join our team. You'll play a key role in delivering an efficient procurement service, providing expert support to our Members while ensuring a seamless customer experience across our fuel products and services.

Working closely with the Procurement Manager and wider Fuel team, you'll manage Member enquiries, support procurement activities, and help drive the continued development and digitisation of our fuel offering. You'll also build strong relationships with suppliers to ensure excellent service, competitive pricing, and reliable delivery.

In this Role, you will:

• Provide expert advice and support across our fuel services.
• Manage Member enquiries via telephone, email and our online platforms.
• Process orders accurately and efficiently, ensuring competitive pricing and agreed delivery timescales.
• Support and administer our Tankscout, Fuel Card, Fuel and LPG Top-Up services.
• Keep Members informed throughout the order process, proactively communicating any delivery issues or supplier constraints.
• Investigate unsuccessful quotations, identifying trends and reporting findings to support procurement improvements.
• Identify opportunities to grow Member engagement, increase volumes and promote additional products and services.
• Support seasonal sales campaigns and proactively upsell relevant products where appropriate.
• Work collaboratively with the invoicing team to resolve Member and supplier billing queries.

About You

You'll be an excellent communicator with a passion for delivering outstanding customer service. You’ll enjoy working in a fast-paced environment, can manage multiple priorities, and are committed to providing a positive experience for every Member.

Alongside this you’ll have:

• Previous experience in a customer service environment.
• Experience and/or knowledge of the fuel industry.
• Strong organisational and administrative skills.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office and other IT systems.
• Ability to analyse information and communicate findings clearly.
• Proactive, positive and customer-focused approach.
• Able to build strong relationships with Members and suppliers.
• Comfortable working both independently and as part of a team.

Why work with us?

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

• 8% employer pension contribution
• 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
• Have your birthday off as an extra days holiday, if it falls on your working day
• Free lunch daily from our onsite Café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance (2 x salary)
• Private Health Insurance (available as an optional employee‑paid benefit)
• Discounted gym membership
• Cycle to work scheme
• Salary Sacrifice car scheme
• Hybrid working (1 day working from home per week)
• Free onsite parking