Account Manager

The Fuel Store; Birmingham; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Health & wellbeing benefits

26 days annual leave

Career progression

Job summary

The Fuel Store, based in Birmingham, seeks an Account Manager to own an existing customer portfolio, driving usage, retention and growth. You will lead structured outbound engagement, monitor performance via CRM data, and work cross-functionally to resolve issues and maximise value.

The role is hybrid with four days in the office. With 3+ years in account management or sales, you will thrive in a fast-paced environment, leveraging CRM tools (Dynamics 365) and data-driven insights to prioritise

Qualifications

• 3+ years in account management, sales or business development
• Ability to manage high-volume workload and diary
• Strong written and verbal communication skills
• Familiarity with CRM systems and sales processes
• Experience in KPI-driven environments

Responsibilities

• Own and manage a portfolio of existing customers, focusing on usage, retention and performance.
• Proactively grow fuel usage and share of wallet through outbound engagement.
• Monitor customer behaviour using data, alerts and CRM insights to prioritise activity.
• Intervene early with customers showing signs of drop-off or churn risk.
• Identify and pursue opportunities to improve customer value through product usage and network optimisation.
• Maintain CRM records with clear documentation of interactions and actions.
• Balance commercial outcomes with excellent customer experience in relationships.

Skills

Account management

Sales

CRM

Data-driven decisions

Tools

Dynamics 365

Job description

ACCOUNT MANAGER

The Fuel Store (TFS) is a progressive, Birmingham based business using technology to develop its market and stay ahead of the competition. It is on a mission to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of fuel and associated products into the transportation sector, providing a range of products and solutions to its customers to increase profits through increasing share of wallet, customerloyalty and usage; serving customers more efficiently and cost-effectively. It currently facilitates the provision of and processes the transactions to allow 65 million litres of Fuel per annum through its card processes.

The business was started 10 years ago and to date has grown organically. Future development will be a combination of organic and inorganic growth offering its customers a carefully thought out package of products with software that enables easy/dynamic/cost optimised fleet management at its core.

The business is very efficient and proudly operates with circa 50 colleagues whilst delivering over £80m of turnover. It means that the senior management team need to be able to operate at both the strategic and operational level often in the same meeting. The ability to ‘roll up your sleeves’ and deliver your own solutions is a hugely important asset to us.

Our significant growth has led us to further invest across our Existing Customer Management team, increasing revenue and expanding partnerships. We’re now seeking an Account Manager to join us and drive the continued success of our customer management. This role will involve strategic account management and identifying growth opportunities for both fuel and non-fuel products.

Brief Overview:

Type of Opportunity: Permanent, Full Time

Basic Salary: Competitive

Bonus: Additional £10k OTE

Location: Birmingham, (4 days per week expected in the office)

Reports to: ECM, Team Manager

Key Responsibilities:

• Own and manage a portfolio of existing customers, taking accountability for usage, retention, and overall account performance.


• Proactively grow customer fuel usage and share of wallet through structured outbound engagement.


• Monitor customer behaviour and performance using data, alerts, and CRM insights to prioritise activity.


• Intervene early with customers showing signs of drop-off, under‑utilisation, or churn risk.


• Identify and execute opportunities to improve customer value through network optimisation and product usage.


• Deliver consistent outbound productivity with high call quality and clear next‑step management.


• Resolve customer issues efficiently, working cross‑functionally with all departments.


• Maintain accurate CRM records and ensure all customer interactions and actions are clearly documented.


• Manage customer relationships professionally, balancing commercial outcomes with excellent customer experience.


• Track portfolio performance against key metrics and take ownership of results.


• Contribute insights and feedback to improve ECM processes, playbooks, and customer outcomes.

Requirements:

To have the ability to contribute to The Fuel Store’s success, you will need the following knowledge, skills and experience:

• At least 3 years’ experience in a account management, sales or business development role, with a track record of managing, growing and retaining accounts


• Ability to work to a high volume and manage your own diary effectively


• The ability to learn quickly and take in complex information


• Familiarity with CRM systems and sales processes


• Experience in high-volume environments with strong KPI discipline


• Familiarity with industries such as fuel cards, energy, telecoms, insurance and financial services (inc. payments) is preferable


• Strong ability to negotiate, influence, and make data-driven decisions that align with company objectives.


• Exceptional verbal and written communication skills to manage high-level discussions with key stakeholders.


• Ability to thrive in a fast-paced, changing environment, responding quickly to evolving strategies and client needs.


• A good level of commercial acumen


• Comfortable with CRM systems such as Dynamics 365 and using data to drive decisions.

You should apply if you:

• Are genuinely passionate about sales


• Want to be part of a forward-thinking, sales-driven team.


• Thrive in a fast-paced, growing business where your ideas and actions directly influence success.


• Are naturally curious, proactive, and love tackling challenges with creativity and energy.


• Want to keep learning, investing in your own development while contributing to the wider Sales teams growth.


• Want to be part of a forward-thinking, people-driven team that values innovation, collaboration, and continuous improvement.

Our Culture

TFS are in the simplicity business and we are building a team, who look at the world a little differently. People that look at the needlessly complicated and say ‘that’s nuts’. People that are bold enough to challenge convention. And brilliant enough to actually change it.

What’s in it for you?

• Competitive Base Salary


• Salary Sacrifice Pension Scheme:
After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.

• Life Assurance:
Payable at 3x Basic Salary

• Health & Wellbeing:
You will have access to MediCash upon passing their probation, this will allow you to access healthcare cashback schemes, retail discounts, counselling, for yourself and up to 4 Children.

• Holiday Entitlement:
You will be entitled to 26 days annual leave plus all statutory holidays.

• Financial Advice:
Access to 1-2-1 financial advisor sessions free of charge.

• Career Progression:
We track all employees progression by creating personal development plans, we have an in house L&D Specialist dedicated to help you improve and grow professionally.

• Location:
Based in Birmingham City Centre

• Supporting local charities:
Weare passionate about giving back to thelocalcommunity andsupporting charitiesas much aswecan.

A little more for you to know…

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented colleagues to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed.

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could rise to the challenge and succeed in our business!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status,marital status, veteran status and national origin.