Fuel Coordinator

AF (The AF Group); Honingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Birthday off

Free lunch

AF Membership

Life assurance

Private Health Insurance

Discounted gym

Cycle to work

Salary sacrifice car

Hybrid working

Job summary

AF (The AF Group) is seeking a proactive Fuel Coordinator to support the fuel procurement team in delivering excellent service to Members across the fuel portfolio. You will act as the first point of contact for fuel orders, manage the inbox, and help ensure accurate order processing and timely responses.

This busy, customer-focused role requires strong organisation, good IT skills (Microsoft Office), attention to detail, and the ability to build relationships with Members and suppliers.

Qualifications

• Experience in a customer service environment.
• Good IT skills, including Microsoft Office applications and data management.
• High levels of accuracy and attention to detail.
• Ability to build trusted relationships with stakeholders.

Responsibilities

• Act as the first point of contact for Members wishing to discuss or place fuel orders.
• Manage the fuel inbox and oversee fuel order confirmations.
• Support the Fuel team in identifying growth opportunities and delivering fuel budget objectives.
• Work closely with the Service Hub to ensure a seamless delivery experience for members.
• Promote and manage fuel card solutions for members.
• Support tank monitoring activities and fuel ordering processes.
• Ensure operational processes are followed and business activity is accurately recorded and reported.
• Gather and act on member feedback to support continuous improvement.
• Deliver outstanding customer service at all times and support wider teams during busy periods when required.

Skills

Customer service

Communication skills

IT skills

Data management

Attention to detail

Organisation

Stakeholder relationships

Tools

Microsoft Office

Email management

Job description

We are looking for a proactive and customer-focused Fuel Coordinator to join our Fuel team. Reporting to the Fuel Procurement Manager, you will play a key role in delivering exceptional service and value to our Members across the fuel portfolio.

Working closely with the wider fuel team, you will support fuel procurement activities, manage member enquiries and fuel orders, build strong Member relationships, and contribute to the continued growth and success of the fuel category.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, delivering excellent customer service, and building strong relationships with both Members and suppliers. You'll also work collaboratively with colleagues across the wider business to support members and achieve business objectives.

Key Responsibilities:

• Act as the first point of contact for Members wishing to discuss or place fuel orders.
• Manage the fuel inbox and oversee fuel order confirmations.
• Support the Fuel team in identifying growth opportunities and delivering fuel budget objectives.
• Work closely with the Service Hub to ensure a seamless delivery experience for members.
• Promote and manage fuel card solutions for members.
• Support tank monitoring activities and fuel ordering processes.
• Ensure operational processes are followed and business activity is accurately recorded and reported.
• Gather and act on member feedback to support continuous improvement.
• Deliver outstanding customer service at all times and support wider teams during busy periods when required.

About you:

We're looking for someone who is highly organised, customer-focused, and thrives in a busy environment. You'll have excellent communication skills, strong attention to detail, and the ability to build trusted relationships with a variety of stakeholders.

Alongside this you’ll be able to demonstrate:

• Previous experience in a customer service environment.
• Good IT skills, including Microsoft Office applications and data management.
• High levels of accuracy and attention to detail.
• A proactive, enthusiastic, and resilient approach to work.
• Ability to work independently as well as collaboratively within a team.
• A genuine commitment to delivering excellent customer service.

Why work with us?

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

• 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
• Have your birthday off as an extra days holiday, if it falls on your working day
• Free lunch daily from our onsite Café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance (2 x salary)
• Private Health Insurance (available as an optional employee‑paid benefit)
• Discounted gym membership
• Cycle to work scheme
• Salary Sacrifice car scheme
• Hybrid working (1 day working from home per week)