Fuel Coordinator — Hybrid, Customer Service & Orders

AF (The AF Group); Honingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Birthday off

Free lunch

AF Membership

Life assurance

Private Health Insurance

Discounted gym

Cycle to work

Salary sacrifice car

Hybrid working

Job summary

AF (The AF Group) is seeking a proactive Fuel Coordinator to support the fuel procurement team in delivering excellent service to Members across the fuel portfolio. You will act as the first point of contact for fuel orders, manage the inbox, and help ensure accurate order processing and timely responses.

This busy, customer-focused role requires strong organisation, good IT skills (Microsoft Office), attention to detail, and the ability to build relationships with Members and suppliers.

Qualifications

• Experience in a customer service environment.
• Good IT skills, including Microsoft Office applications and data management.
• High levels of accuracy and attention to detail.
• Ability to build trusted relationships with stakeholders.

Responsibilities

• Act as the first point of contact for Members wishing to discuss or place fuel orders.
• Manage the fuel inbox and oversee fuel order confirmations.
• Support the Fuel team in identifying growth opportunities and delivering fuel budget objectives.
• Work closely with the Service Hub to ensure a seamless delivery experience for members.
• Promote and manage fuel card solutions for members.
• Support tank monitoring activities and fuel ordering processes.
• Ensure operational processes are followed and business activity is accurately recorded and reported.
• Gather and act on member feedback to support continuous improvement.
• Deliver outstanding customer service at all times and support wider teams during busy periods when required.

Skills

Customer service

Communication skills

IT skills

Data management

Attention to detail

Organisation

Stakeholder relationships

Tools

Microsoft Office

Email management

Job description

AF (The AF Group) is seeking a proactive Fuel Coordinator to support the fuel procurement team in delivering excellent service to Members across the fuel portfolio. You will act as the first point of contact for fuel orders, manage the inbox, and help ensure accurate order processing and timely responses.

This busy, customer-focused role requires strong organisation, good IT skills (Microsoft Office), attention to detail, and the ability to build relationships with Members and suppliers.