Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Malton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident

Job summary

The Government Recruitment Service is seeking a Verification Assurance Officer (North East) to join a front-line fraud prevention team in Malton. This permanent, full-time role requires being based in a Jobcentre location and working face-to-face with claimants to verify information and prevent fraud entering the welfare system.

You will conduct evidence interviews, provide feedback on fraud trends, lead customer education sessions, and maintain accurate management information for performance

Qualifications

• Conduct robust interviews where a colleague suspects the validity of documents for verification of identification, housing costs, and childcare elements of Universal Credit.
• Provide regular feedback on fraud trends to analysts and performance teams.
• Lead customer education sessions with Jobcentre colleagues to explain responsibilities and consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate MI as directed by analysts and performance teams.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them.

Job description

The Government Recruitment Service is seeking a Verification Assurance Officer (North East) to join a front-line fraud prevention team in Malton. This permanent, full-time role requires being based in a Jobcentre location and working face-to-face with claimants to verify information and prevent fraud entering the welfare system.

You will conduct evidence interviews, provide feedback on fraud trends, lead customer education sessions, and maintain accurate management information for performance