Frontline Tenancy & ASB Officer

CIH International Housing Group; Harrow; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

Job summary

Hyde is seeking a Tenancy Management Officer to cover Harrow and Brent. You will lead ASB and tenancy enforcement, investigate cases, assess risk, and plan actions to ensure safe, well-managed homes.

You will collaborate with police, local authorities and safeguarding teams, prepare legal documents, and attend court when needed, while maintaining accurate records and ensuring compliance. A frontline role demanding strong communication and fair decisions.

Qualifications

• Experience in Anti Social Behaviour (ASB) or tenancy management within social housing or similar regulated settings.
• Strong investigative and case-management capabilities.
• Ability to handle sensitive and confrontational situations with calm and professionalism.
• Excellent communication to build trust and de-escalate issues with stakeholders.

Responsibilities

• Lead and resolve ASB and tenancy enforcement cases from start to finish.
• Conduct investigations, risk assessments and develop case plans.
• Manage breaches including illegal occupation, abandonment and subletting.
• Support safeguarding, domestic abuse and vulnerability cases.
• Prepare legal documents and attend court when required.
• Collaborate with police, local authorities and partner agencies.
• Maintain records and ensure policy and legislative compliance.
• Identify trends and contribute to service improvements.

Skills

ASB experience

Tenancy management

Investigative skills

Communication skills

Job description

Hyde is seeking a Tenancy Management Officer to cover Harrow and Brent. You will lead ASB and tenancy enforcement, investigate cases, assess risk, and plan actions to ensure safe, well-managed homes.

You will collaborate with police, local authorities and safeguarding teams, prepare legal documents, and attend court when needed, while maintaining accurate records and ensuring compliance. A frontline role demanding strong communication and fair decisions.