Tenancy Officer

Service Care Solutions Ltd; Epping Forest; On-site; GBP 26,000 - 34,000; Full time

Job summary

Service Care Solutions Ltd is recruiting a Tenancy Officer to join a housing association team in Islington, managing a Waltham Forest patch and delivering a customer-focused tenancy service with emphasis on ASB case work and tenancy sustainment.

You'll carry out tenancy visits, investigate ASB, work with residents and partner agencies, maintain records, and identify safeguarding concerns to ensure steady tenancies and safe, welcoming communities.

Qualifications

• Experience as Tenancy Officer or Housing Officer in a Housing Association or Local Authority setting.
• Strong knowledge of tenancy legislation and housing policy.
• Experience carrying out tenancy visits and managing ASB cases.
• Excellent customer care and safeguarding awareness.

Responsibilities

• Deliver an effective neighbourhood and tenancy management service.
• Carry out tenancy visits and audits to ensure compliance and tenancy sustainment.
• Investigate and manage anti-social behaviour cases from initial report through to resolution.
• Work closely with residents, partner agencies, and support services to resolve tenancy-related issues.
• Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
• Identify safeguarding concerns and make appropriate referrals where required.

Skills

ASB management

Housing management

Resident engagement

Tenancy visits

Job description

Tenancy Officer Islington Full Time Temporary Ongoing

An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.

THE ROLE

The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area.

• Manage a designated patch of properties across Waltham Forest
• Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment
• Investigate and manage anti-social behaviour cases from initial report through to resolution
• Work closely with residents, partner agencies, and support services to resolve tenancy-related issues
• Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures
• Identify safeguarding concerns and make appropriate referrals where required
• Deliver a visible and responsive housing management service focused on excellent customer care

THE CANDIDATE

• The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
• Proven experience managing anti-social behaviour and tenancy breaches
• Strong knowledge of housing management and tenancy legislation
• Experience carrying out tenancy visits and resident engagement