Frontline Tech Support Apprentice

The ITP; Earls Barton; On-site; GBP 15,000 - 19,000; Full time

Job summary

The ITP seeks an Apprentice First Line Technical Support in Earls Barton to begin a Level 3 Information Communication Technician apprenticeship. You’ll start with foundational IT support, work with telecoms tech, and learn through hands-on experience for 13+ months.

You’ll travel to client sites as needed and develop core customer-facing and technical skills. Ideal applicants are enthusiastic about technology, with strong communication and organisational abilities, and a wish to grow within a

Qualifications

• A friendly, customer-facing personality and professional conduct.
• Excellent communication skills and telephone manner.
• A genuine interest in technology and learning new products.
• Willingness to learn and develop new skills in telecoms and IT.
• Practical problem-solving mindset with attention to detail.

Responsibilities

• Provide first-line technical support to customers.
• Develop knowledge through training and hands-on experience in VoIP, broadband, and networking.
• Work with customer sites to resolve issues and improve service.

Skills

Customer-focused

Strong communication

Willingness to learn

Tech interest

Organised

UK driving licence

Education

BTEC or A Level in IT/Computing

Job description

The ITP seeks an Apprentice First Line Technical Support in Earls Barton to begin a Level 3 Information Communication Technician apprenticeship. You’ll start with foundational IT support, work with telecoms tech, and learn through hands-on experience for 13+ months.

You’ll travel to client sites as needed and develop core customer-facing and technical skills. Ideal applicants are enthusiastic about technology, with strong communication and organisational abilities, and a wish to grow within a