Apprentice First Line Technical Supprt

The ITP; Earls Barton; On-site; GBP 15,000 - 19,000; Full time

Job summary

The ITP seeks an Apprentice First Line Technical Support in Earls Barton to begin a Level 3 Information Communication Technician apprenticeship. You’ll start with foundational IT support, work with telecoms tech, and learn through hands-on experience for 13+ months.

You’ll travel to client sites as needed and develop core customer-facing and technical skills. Ideal applicants are enthusiastic about technology, with strong communication and organisational abilities, and a wish to grow within a

Qualifications

• A friendly, customer-facing personality and professional conduct.
• Excellent communication skills and telephone manner.
• A genuine interest in technology and learning new products.
• Willingness to learn and develop new skills in telecoms and IT.
• Practical problem-solving mindset with attention to detail.

Responsibilities

• Provide first-line technical support to customers.
• Develop knowledge through training and hands-on experience in VoIP, broadband, and networking.
• Work with customer sites to resolve issues and improve service.

Skills

Customer-focused

Strong communication

Willingness to learn

Tech interest

Organised

UK driving licence

Education

BTEC or A Level in IT/Computing

Job description

Job Description – Apprentice First Line Technical Support

TheOpportunity

Our client is recruiting for an ApprenticeFirst Line Technical Support to join their team in Earls Barton NN6.

The Level 3 Information CommunicationTechnician apprenticeship programme that we are offering, will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.

The stepsyou take will provide you with valuable first‑hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

The Position

Job Title:

ApprenticeFirst Line Technical Support

13 months+ Assessment

Location:

Earls BartonNN6

Working Hours:

Monday to Friday

We are looking for a friendly, enthusiasticand technically minded individual who is keen to develop their skills and builda career within the telecoms and technology industry.

The ideal candidate will have:

• A friendly andapproachable personality - this will be a customer-facing role, so we're looking for someone who is confident dealingwith people and represents the company professionally.
• Excellent communicationskills and telephone manner - comfortable speakingwith customers both over the phone and in person.
• A BTEC or A Levelqualification in IT, Computing or a related subject - providing a good foundation of technical knowledge.
• A genuine interest intechnology - someone who enjoys technology, is naturallycurious about how things work and keeps an interest in new products anddevelopments.
• A willingness to learn - previous telecoms experience isn't essential. We're looking forsomeone enthusiastic about developing new skills and learning about areas suchas VoIP phone systems, broadband, networking and other business technologies.
• A practical,problem-solving mindset - someone who enjoysworking through problems, troubleshooting issues and finding solutions.
• Good organisation andattention to detail - able to follow processes, keep accuraterecords and complete work to a high standard.
• A full UK driving licence - the role will involvetravelling to customer sites when required.
• Lives withinapproximately 25 minutes' drive of Earls Barton - ideally within the wider Northampton, Wellingborough, Rushden,Kettering and surrounding area.

The Type of Person We're Looking For

Qualifications and technical ability are important, but attitude andpersonality are equally important to us. We're looking for someone who ispersonable, reliable and eager to learn.

The right candidate doesn't need to know everything from day one. Wewant someone with a good foundation in IT and a genuine enthusiasm fortechnology who can develop their technical knowledge through training and handson experience.

They should be equally comfortable working with technology and dealingwith people, providing customers with a friendly, professional and helpfulexperience.

Eligibility Criteria

Individuals must have a valid and eligible residency status toapply for this role.

About ITP

We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.

Safeguarding and Values Commitment

TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.

Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold andchampion our values, code of conduct, and safeguarding principles.
• Take personalresponsibility for understanding and adhering to all safeguardingprocedures and policies.
• Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise andact on their responsibility in supporting, strengthening, and enforcingsafeguarding practices across all areas of work.
• Understand andmeet any role‑specific safeguarding duties - including, in this position,actively identifying and reporting concerns, engaging in relevanttraining, and modelling safe and inclusive behaviours in all apprenticeinteractions.

At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:

• Wechange lives -We strive to make a difference for our apprentices,clients, members, ourselves, and our team on a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. We embraceindividuality. We believe that everyone is equally important.
• We aregenuine and honest -We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.
• We areinnovative and unique -We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got here.
• We arePersonable -We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.
• We arestronger united -We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage one another because we winor lose as a team.