Frontline Team Manager — Retail Excellence & Service

Marks and Spencer; Pudsey; On-site; GBP 29,000 - 36,000; Full time

Job summary

Marks & Spencer in Pudsey is seeking a Team Manager in Food to lead from the front on the shop floor, raise standards and inspire a multiskilled team to deliver standout service and strong commercial results.

You’ll be a confident, people-first leader who thrives in a fast-moving retail environment, makes bold decisions, coaches others and embraces change to drive continuous improvement.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

Responsibilities

• Lead from the front on the shop floor, setting the pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results
• Coach, develop and performance-manage with clarity and empathy to bring out the best in others
• Drive continuous improvement and change, using data and insight to guide decisions
• Create a culture of great service and inclusion, modelling M&S behaviours

Job description

Marks & Spencer in Pudsey is seeking a Team Manager in Food to lead from the front on the shop floor, raise standards and inspire a multiskilled team to deliver standout service and strong commercial results.

You’ll be a confident, people-first leader who thrives in a fast-moving retail environment, makes bold decisions, coaches others and embraces change to drive continuous improvement.