Front-Line Team Manager – Retail Excellence

Marks and Spencer; Chipping Barnet; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks and Spencer is seeking a Team Manager in Food to lead from the shop floor, raising standards and inspiring the team to deliver standout style, sharp service, and strong commercial results. You’ll drive pace and accountability in a fast-moving store environment, coaching colleagues and modeling great service.

The role emphasizes people-first leadership, building a motivated, multiskilled team, and delivering results through insightful decision-making and collaboration with store leadership.

Qualifications

• Experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness; ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.

Responsibilities

• Lead from the shop floor, setting pace and standards for the team.
• Inspire and develop a multiskilled team to deliver standout service and strong commercial results.

Skills

Team leadership

Commercial awareness

Coaching

Performance management

Change mindset

Digital confidence

Inclusion

Job description

Marks and Spencer is seeking a Team Manager in Food to lead from the shop floor, raising standards and inspiring the team to deliver standout style, sharp service, and strong commercial results. You’ll drive pace and accountability in a fast-moving store environment, coaching colleagues and modeling great service.

The role emphasizes people-first leadership, building a motivated, multiskilled team, and delivering results through insightful decision-making and collaboration with store leadership.