Frontline Public Contact Officer

West Midlands Police; Birmingham; Sur place; GBP 29 000 - 33 000; Plein temps

Résumé du poste

West Midlands Police invites applications for the Public Contact Officer role. Based across 10 Public Contact Offices, the team provides a trusted first point of contact for the public and partners, delivering advice and information.

The role supports 24/7 operations with shift patterns and may involve vehicle seizure duties under the National Decision Model. The selection process includes online applications by 30/10/2026, interviews, vetting, medical checks and references.

Responsabilités

• Act as initial point of contact for the public visiting the Public Contact Office and deal with a wide range of enquiries, providing advice and giving information as necessary.
• Proactive engagement with the public, external partners, internal departments and other emergency services as required.
• Make clear timely decisions ensuring calls for service are assessed, graded and dealt with in line with the National Decision Model.
• Take and process vehicle seizure notices. Liaise with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures.
• To carry out such other duties which are consistent with the nature, responsibilities and grading of the post, including providing support to digital reporting channels and supporting 999 and 101 call taking.

Description du poste

West Midlands Police invites applications for the Public Contact Officer role. Based across 10 Public Contact Offices, the team provides a trusted first point of contact for the public and partners, delivering advice and information.

The role supports 24/7 operations with shift patterns and may involve vehicle seizure duties under the National Decision Model. The selection process includes online applications by 30/10/2026, interviews, vetting, medical checks and references.