Frontline Police Enquiry Officer

Sussex Police; Eastbourne; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Generous annual leave

Discounts for everyday spend

On-site gyms

Sports clubs

Parental leave

Wellbeing guidance

Healthcare scheme discount

Job summary

Sussex Police in Eastbourne is recruiting a Police Enquiry Officer to support frontline operations, handling public enquiries, recording incidents, and directing timely resolutions. The role requires resilience, the ability to multitask across in-person, phone and email channels, and a willingness to travel between hubs as part of a mobile contract.

Initial training leads to on-the-job coaching within your hub, with rotating shifts Mon–Sat 09:00–17:00, excluding public holidays.

Qualifications

• GCSE or equivalent in Maths and English.
• Good verbal communications skills with the ability to listen to others.
• Ability to breakdown problems into component parts and determine appropriate action.
• Ability to communicate difficult messages to the public effectively and sensitively.
• Decision making skills; think laterally and resolve incidents.
• Proven ability in problem solving.
• Ability to produce accurate written reports or other documents.
• Level of confidence in using standard IT packages, systems and/or databases.
• Demonstrate personal responsibility, planning own work with minimal supervision.
• Work effectively in a team to achieve shared objectives.

Responsibilities

• To act as the primary point of contact to all visitors to the Police station.
• To act as a conduit between Police Officers and the public, assessing and recording incidents and ensuring prompt resolution.
• Identify purpose of each contact by asking questions to elicit relevant information for timely resolution.
• Provide proactive, customer-focused service to all enquiries via Front Office, in person, by phone or online.

Skills

GCSE English

GCSE Maths

Verbal communication

Problem solving

Decision making

Written reports

IT skills

Teamwork

Personal responsibility

Education

GCSEs in Maths and English

Job description

Sussex Police in Eastbourne is recruiting a Police Enquiry Officer to support frontline operations, handling public enquiries, recording incidents, and directing timely resolutions. The role requires resilience, the ability to multitask across in-person, phone and email channels, and a willingness to travel between hubs as part of a mobile contract.

Initial training leads to on-the-job coaching within your hub, with rotating shifts Mon–Sat 09:00–17:00, excluding public holidays.