Reception Team Leader: Patient Access & Operations

NHS Jobs; Halesowen; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Reception Team Leader is responsible for the leadership, organisation and continuous improvement of reception and administrative services within the practice. The post-holder will ensure safe, patient-centred front-of-house operations, maintaining high standards of access, communication and service delivery.

They will line manage the reception team, oversee systems and processes and drive service improvements in partnership with the Lead GP and Practice Manager, supporting future development

Qualifications

• GCSE Maths & English (Grade C/Level 4 or equivalent).
• Desirable AMSPAR Level 3 Leadership/management qualification.
• Experience in management/supervisory role in a busy environment.
• Experience in primary care settings and staff development.

Responsibilities

• Lead and develop the reception team, including performance management and mentoring.
• Collaborate with Lead GP and Practice Manager to plan leadership development.
• Oversee day-to-day reception and administrative operations.
• Develop, implement and improve office processes and workflows.
• Manage staff rotas, recruitment and staff onboarding.
• Ensure confidentiality, data protection and governance compliance.
• Support service improvements and patient access initiatives.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Team management

Education

GCSE Maths & English

AMSPAR Level 3 Leadership/management

Job description

The Reception Team Leader is responsible for the leadership, organisation and continuous improvement of reception and administrative services within the practice. The post-holder will ensure safe, patient-centred front-of-house operations, maintaining high standards of access, communication and service delivery.

They will line manage the reception team, oversee systems and processes and drive service improvements in partnership with the Lead GP and Practice Manager, supporting future development