Reception Manager: Lead Patient Experience & Operations

The Barkantine Practice; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

The Barkantine Practice in London is seeking an ambitious Reception Manager to lead our Patient Adviser team and oversee the smooth running of reception and patient-facing services across a fast-paced NHS practice serving 27,700 patients.

This 37.5-hour week role (Monday to Friday, 8am start) requires a minimum of 3 years in General Practice, strong supervisory experience, and a hands-on, problem-solving approach to service improvements, staff development and operational excellence, reporting to

Qualifications

• Minimum 3 years experience within General Practice.
• Strong supervisory or team leadership experience.
• Ability to manage rotas and operational workflows.

Responsibilities

• Lead, motivate and performance-manage the reception team.
• Manage staffing rotas and ensure safe, efficient service delivery.
• Manage appointment systems and clinical session structure.
• Ensure workflow, correspondence and daily operational tasks are coordinated.
• Act as central communication link between patients, clinicians and administrative teams.
• Drive high standards of professionalism and patient experience.
• Monitor attendance, sickness and performance.
• Support recruitment, induction and staff development.
• Ensure compliance with practice protocols and policies.
• Identify and implement service improvements.
• Work with Practice Manager & Deputy to support operational strategy.

Skills

Team leadership

Staff supervision

Communication

IT skills

Time management

Equality & patient-centered care

Health inequalities knowledge

Education

GCSE English & Maths

Tools

Practice management software

Job description

The Barkantine Practice in London is seeking an ambitious Reception Manager to lead our Patient Adviser team and oversee the smooth running of reception and patient-facing services across a fast-paced NHS practice serving 27,700 patients.

This 37.5-hour week role (Monday to Friday, 8am start) requires a minimum of 3 years in General Practice, strong supervisory experience, and a hands-on, problem-solving approach to service improvements, staff development and operational excellence, reporting to