Frontline Housing Support Worker: Flexible Shifts & Weekends

Brook Street; Coventry; On-site; GBP 14,000 - 21,000; Full time

Job summary

Brook Street in Coventry is seeking a Support Worker to join a busy homelessness drop-in service. You will help rough sleepers access housing, benefits, and longer-term support in a frontline role.

The position involves providing practical and emotional support to vulnerable adults, with weekend work and flexible shifts on offer. Full training and safeguarding procedures are in place.

Qualifications

• Experience in homelessness, housing support or working with vulnerable adults.
• Strong communication and relationship-building skills.
• Ability to remain calm in challenging situations.
• Understanding of safeguarding and professional boundaries.
• Empathetic, resilient, and solution-focused approach.

Responsibilities

• Deliver a welcoming, non-judgemental support service.
• Support rough sleepers and vulnerable adults.
• Provide housing advice and accommodation referrals.
• Assist with benefits, form filling, and IT access.
• Work alongside mental health, substance misuse, outreach, and partner agencies.
• Maintain accurate records and case notes.
• Follow safeguarding and health & safety procedures.

Skills

Experience in homelessness

Housing support

Support work

Vulnerable adults

Communication skills

Safeguarding

Calm under pressure

Empathy

Professional boundaries

Job description

Brook Street in Coventry is seeking a Support Worker to join a busy homelessness drop-in service. You will help rough sleepers access housing, benefits, and longer-term support in a frontline role.

The position involves providing practical and emotional support to vulnerable adults, with weekend work and flexible shifts on offer. Full training and safeguarding procedures are in place.