SUPPORT WORKER

Brook Street; Coventry; On-site; GBP 14,000 - 21,000; Full time

Job summary

Brook Street in Coventry is seeking a Support Worker to join a busy homelessness drop-in service. You will help rough sleepers access housing, benefits, and longer-term support in a frontline role.

The position involves providing practical and emotional support to vulnerable adults, with weekend work and flexible shifts on offer. Full training and safeguarding procedures are in place.

Qualifications

• Experience in homelessness, housing support or working with vulnerable adults.
• Strong communication and relationship-building skills.
• Ability to remain calm in challenging situations.
• Understanding of safeguarding and professional boundaries.
• Empathetic, resilient, and solution-focused approach.

Responsibilities

• Deliver a welcoming, non-judgemental support service.
• Support rough sleepers and vulnerable adults.
• Provide housing advice and accommodation referrals.
• Assist with benefits, form filling, and IT access.
• Work alongside mental health, substance misuse, outreach, and partner agencies.
• Maintain accurate records and case notes.
• Follow safeguarding and health & safety procedures.

Skills

Experience in homelessness

Housing support

Support work

Vulnerable adults

Communication skills

Safeguarding

Calm under pressure

Empathy

Professional boundaries

Job description

Support Worker - Homelessness Drop-In Service

Coventry
£12.71 per hour
Flexible Shifts | Weekday & Weekend Work Available

Brook Street Social Care are recruiting Support Workers to join a busy homelessness drop-in service in Coventry, supporting individuals who are rough sleeping or at risk of homelessness.

This is a rewarding frontline role where you'll provide practical and emotional support to vulnerable adults, helping them access housing, specialist services, benefits, and longer-term support.

Key Responsibilities

• Deliver a welcoming, non-judgemental support service
• Support rough sleepers and vulnerable adults
• Provide housing advice and accommodation referrals
• Assist with benefits, form filling, and IT access
• Work alongside mental health, substance misuse, outreach, and partner agencies
• Maintain accurate records and case notes
• Follow safeguarding and health & safety procedures

What We're Looking For

• Experience within homelessness, housing support, support work, or working with vulnerable adults
• Strong communication and relationship-building skills
• Ability to remain calm in challenging situations
• Understanding of safeguarding and professional boundaries
• Empathetic, resilient, and solution-focused approach

Shift Patterns

• 7:00am - 7:00pm
• 9:00am - 4:00pm
• 7:00am - 4:00pm (Saturday)
• 10:00am - 7:00pm (Weekend)

Weekend availability is essential.

Keywords: Support Worker, Homelessness Support Worker, Housing Support Worker, Project Worker, Key Worker, Rough Sleeping, Outreach Worker, Vulnerable Adults, Mental Health Support, Complex Needs, Coventry Jobs.