Frontline Housing Officer: Temp Accommodation & Inspections

Civic Recruitment Limited; Newport; On-site; GBP 23,000 - 28,000; Part time

Job summary

Civic Recruitment Limited is recruiting for an Accommodation Officer on a 2 months contract with a Local Authority in Newport. The role focuses on tenancy and accommodation management for households in temporary and emergency accommodation, ensuring safety, suitability and compliance.

You will monitor occupancy, conduct inspections, support move-on activities and work with homeless households and vulnerable individuals in a fast-paced frontline environment.

Qualifications

• Educated to GCSE level (or equivalent) including English and Mathematics.
• Full UK Driving Licence.
• Access to a vehicle for business use.
• Evidence of ongoing professional development.
• Housing qualification (CIH Level 3 or above) or equivalent.
• Qualification in Housing, Homelessness, Social Care, Community Support, or a related field.
• Safeguarding training.
• Risk Assessment training.

Responsibilities

• Carry out occupancy checks and property inspections across accommodation units to verify occupancy and compliance with licence and tenancy conditions.
• Monitor the appropriate use of accommodation and investigate suspected breaches of occupancy agreements.
• Issue occupancy warnings, breach notices, and other tenancy-related correspondence where required.
• Maintain accurate records of inspections, visits, actions, and outcomes.
• Ensure accommodation remains safe, suitable, and compliant with required standards.
• Manage tenancy, licence, and accommodation-related cases from initial assessment through to resolution.
• Support tenancy sustainment and prevent tenancy breakdown where possible.
• Investigate complaints, anti-social behaviour, abandonment, unauthorised occupation, and other tenancy-related issues.
• Prepare reports, case notes, warning letters, notices, and eviction-related documentation.
• Support accommodation move-on processes and assist households in securing more permanent housing solutions.
• Maintain regular contact with residents to assess accommodation needs and address concerns.
• Provide advice and guidance regarding occupancy responsibilities and housing options.
• Work with vulnerable households and individuals presenting with a range of support needs.
• Support residents in accessing relevant services and agencies.
• Support the delivery of temporary accommodation services for homeless households.
• Participate in front-line housing duty functions and face-to-face customer services as required.
• Contribute to safeguarding and risk management processes.
• Work within relevant housing, homelessness, and safeguarding legislation and guidance.
• Liaise effectively with internal departments, landlords, housing providers, support agencies, health professionals, and other stakeholders.
• Attend meetings and case conferences where appropriate.
• Develop positive working relationships to support successful housing outcomes.
• Ensure all records, databases, and housing management systems are accurately maintained.
• Produce management information, reports, and statistical data as required.
• Ensure compliance with policies, procedures, legal requirements, and service standards.
• Escalate high-risk cases and safeguarding concerns appropriately.

Skills

Tenancy management

Communication skills

Independent worker

Safeguarding knowledge

Problem solving

Education

GCSE English and Maths

Full UK Driving Licence

Housing Qualification CIH Level 3+

Housing/Homelessness/Social Care qualification

Job description

Civic Recruitment Limited is recruiting for an Accommodation Officer on a 2 months contract with a Local Authority in Newport. The role focuses on tenancy and accommodation management for households in temporary and emergency accommodation, ensuring safety, suitability and compliance.

You will monitor occupancy, conduct inspections, support move-on activities and work with homeless households and vulnerable individuals in a fast-paced frontline environment.