Assistant Housing Manager (Services)

Douglas City Council; Douglas; On-site; GBP 40,000 - 65,000; Full time

Job summary

Douglas City Council is seeking an Assistant Housing Manager (services) to join the Housing & Property team in Douglas. You will lead a senior operational role delivering responsive, high-quality housing services for tenants, overseeing allocations, tenancies, income collection and estate services.

You will manage a customer services and sheltered housing function, develop staff, improve performance and act as the Council’s representative with partner agencies.

Qualifications

• Education to A-level standard or equivalent.
• Substantial management experience, including team management.

Responsibilities

• Oversee allocations, tenancies, income collection and estate services.
• Manage a dedicated customer services and sheltered housing function.
• Develop staff and improve performance while representing the Council with partner agencies.

Skills

Strong communication

Problem solving

Team leadership

Education

A-level standard or equivalent

Job description

About You:

Douglas City Council is committed to providing high-quality public services across our community. We are dedicated to fairness, collaboration, and delivering outcomes that benefit the people of Douglas.

Are you an experienced customer service professional with management skills, judgement and commitment to making a meaningful difference to people’s homes and communities?

We are looking for an ambitious, approachable and highly organised Assistant Housing Manager (services) to join our Housing & Property team. This is an excellent opportunity to take a senior operational role in shaping and delivering responsive, high-quality housing services for tenants across the Council’s housing stock.

You will manage a dedicated customer services and sheltered housing function, helping residents access safe, well-managed homes and the support they need to live independently. From overseeing allocations, tenancies, income collection and estate services to developing staff, improving performance and representing the Council with partner agencies, no two days will be the same.

You must be educated to A-level standard or equivalent and have substantial management experience, including experience of managing a team and delivering a customer-facing service. You will need excellent interpersonal, verbal and written communication skills. You should also have the ability to build productive relationships and be able to influence a wide range of internal and external stakeholders.

If you are a confident people manager with strong customer-service values, with the ability to manage complex and sensitive matters, with a genuine commitment to public service, we would welcome an application from you.

The closing date for the receipt of completed applications is Sunday, 13th September 2026.

Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1A

Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.

Key Responsibilities:

• Complete tasks efficiently and to a high standard
• Work collaboratively with colleagues and customers
• Communicate effectively and adapt to new challenges

What We’re Looking For:

• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• A positive attitude and willingness to learn