Frontline Housing Customer Service Officer

North Lanarkshire Council; Airdrie; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 27 days

Flexible working

Job summary

North Lanarkshire Council in Scotland is seeking a Customer Service Officer to deliver frontline services to residents across Housing Offices in Airdrie and Coatbridge. You will handle enquiries, provide cash handling and clerical support, and work with a flexible approach in a busy environment.

We require proven experience in frontline customer service, strong communication skills, good IT literacy, and the ability to work with minimal supervision while ensuring accuracy and good numeracy.

Qualifications

• Experience dealing with frontline enquiries in busy environments.
• Excellent communication and customer care abilities.
• Good IT skills and numeracy.
• Ability to work with minimal supervision and maintain accuracy.

Responsibilities

• Provide frontline services to residents and handle enquiries.
• Manage cash handling and clerical tasks as required.
• Cover Housing Offices within North Lanarkshire as needed.

Skills

Frontline customer service

Cash handling

Communication skills

IT skills

Teamwork

Literacy & numeracy

Job description

North Lanarkshire Council in Scotland is seeking a Customer Service Officer to deliver frontline services to residents across Housing Offices in Airdrie and Coatbridge. You will handle enquiries, provide cash handling and clerical support, and work with a flexible approach in a busy environment.

We require proven experience in frontline customer service, strong communication skills, good IT literacy, and the ability to work with minimal supervision while ensuring accuracy and good numeracy.