Administration Officer - REQ06595 - 485582

North Lanarkshire Council; Motherwell; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

6 public holidays

LearnNL learning academy

Flexible working

Job summary

North Lanarkshire Council is seeking an experienced administrator to join the Housing Property Services team, delivering financial, administrative and clerical support to tenants and external customers. The role operates on a hybrid model from home and an office in Motherwell, with a 35-hour week and specific shift pattern.

You should hold an SVQ2 or equivalent and have experience in a clerical environment and meeting deadlines; IT literacy with MS Office, strong organisation, confidentiality

Qualifications

• SVQ2 or equivalent in a relevant discipline
• Moderate experience in a clerical or administrative environment and experience of working to deadlines
• IT literate with working knowledge of Microsoft packages and excellent organisational and communication skills.

Responsibilities

• Coordinate and manage a team providing financial, administrative and clerical support to tenants and external customers.
• Coordinate customer service requirements, appointment scheduling and front-line financial management including budget monitoring and debt recovery.
• Collate and monitor statistical returns and compile reports using software packages.

Skills

excellent organisational skills

communication skills

self-motivation

prioritise workload

confidentiality

time management

customer service

Education

SVQ2 or equivalent in a relevant discipline

Tools

Microsoft Office

IT literate

E-financial experience

Job description

NLC7 £31,541 - £34,307

North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Working for our Housing Property Services team on our hybrid working model based from home and an office setting in Motherwell you will be responsible for the co-ordination and management of a team providing financial, administrative and clerical support to ensure an efficient and effective service is provided to tenants and external customers.

You will be involved in co-ordinating customer service requirements, appointment scheduling and front-line financial management including budget monitoring and debt recovery. You will also collate and monitor statistical returns and compile reports using a variety of software packages.

You should have an SVQ2 or equivalent in a relevant discipline with moderate experience of working within a clerical or administrative environment and experience of working to deadlines.

You must be IT literate with a working knowledge of Microsoft computer packages and excellent organisational and communication skills. Self-motivated, you should have the ability to prioritise your own workload and maintain a high degree of confidentiality.

Supervisory experience, E-financial experience and experience of working with the public are desirable.

Work pattern:

35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break)

Friday: 08:45 - 16:15 (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.