Customer Experience Specialist - Frontline Support

Argyll Community Housing Association; Helensburgh; On-site; GBP 25,000 - 26,000; Full time

Job summary

Argyll Community Housing Association is seeking a Customer Services Assistant for the Lomond Area Team in Helensburgh. The role is full time (35 hours per week) from Monday to Friday, 9am to 5pm, based at Lamont House, Helensburgh.

Salary ranges from £24,658 to £25,867 per year and is permanent. The successful candidate will handle day-to-day customer enquiries about the Association’s services, with regular contact with customers, staff and contractors, requiring strong organisational,

Qualifications

• A minimum of 3 Standard grades or equivalent.
• Competent in the use of Microsoft Office packages.
• Excellent customer service is essential.

Responsibilities

• Deal with day-to-day customer enquiries relating to the Association's services.
• Maintain regular contact with customers, staff and contractors.
• Demonstrate organisational, administrative and communication skills.

Skills

Customer service

Administrative skills

Communication skills

Organizational skills

Education

3 Standard grades or equivalent

Tools

Microsoft Office

Job description

Argyll Community Housing Association is seeking a Customer Services Assistant for the Lomond Area Team in Helensburgh. The role is full time (35 hours per week) from Monday to Friday, 9am to 5pm, based at Lamont House, Helensburgh.

Salary ranges from £24,658 to £25,867 per year and is permanent. The successful candidate will handle day-to-day customer enquiries about the Association’s services, with regular contact with customers, staff and contractors, requiring strong organisational,