Customer Service Officer (3 Posts) - REQ06601 - 485813

North Lanarkshire Council; Airdrie; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 27 days

Flexible working

Job summary

North Lanarkshire Council in Scotland is seeking a Customer Service Officer to deliver frontline services to residents across Housing Offices in Airdrie and Coatbridge. You will handle enquiries, provide cash handling and clerical support, and work with a flexible approach in a busy environment.

We require proven experience in frontline customer service, strong communication skills, good IT literacy, and the ability to work with minimal supervision while ensuring accuracy and good numeracy.

Qualifications

• Experience dealing with frontline enquiries in busy environments.
• Excellent communication and customer care abilities.
• Good IT skills and numeracy.
• Ability to work with minimal supervision and maintain accuracy.

Responsibilities

• Provide frontline services to residents and handle enquiries.
• Manage cash handling and clerical tasks as required.
• Cover Housing Offices within North Lanarkshire as needed.

Skills

Frontline customer service

Cash handling

Communication skills

IT skills

Teamwork

Literacy & numeracy

Job description

*Fusion Assets, NLP LLP

NLC5 £27,937 - £29,666

35 hours per week

Airdrie Housing Service:

10 Bank Street, Airdrie, ML6 6BN

Coatbridge Housing Service:

Buchanan Centre, 126 Main Street, Coatbridge, ML5 3BJ

To provide the highest level of customer service, we are seeking to recruit a Customer Service Officer with experience of working in a busy customer focused environment.

You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.

It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential. You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment.

You may be required to cover any Housing Office within North Lanarkshire.

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.