Frontline Food: Customer Assistant — Fast-Paced & Digital

Marks & Spencer Plc; Wetherby; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be on the frontline, delivering five-star service at pace. You’ll be a resilient, team-oriented brand ambassador who can confidently recommend and sell new food products while using Sparks App and in-store devices to enhance the customer experience.

You’ll thrive in a busy store and adapt across areas as needed. Being digitally confident and a team player is essential to success, with a focus on delivering value to every

Qualifications

• Customer-focused service experience preferred.
• Clear communication with customers and colleagues.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Assist customers in food department with product knowledge and recommendations.
• Sell and upsell products while maintaining store standards.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Collaborate with team to cover shifts and ensure smooth store operations.
• Adapt to changing demands across store areas to deliver great service.

Skills

Customer service

Communication skills

Team player

Digital tools

Tools

Sparks App

POS devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be on the frontline, delivering five-star service at pace. You’ll be a resilient, team-oriented brand ambassador who can confidently recommend and sell new food products while using Sparks App and in-store devices to enhance the customer experience.

You’ll thrive in a busy store and adapt across areas as needed. Being digitally confident and a team player is essential to success, with a focus on delivering value to every