Frontline Food Assistant — Fast-Paced & Flexible

Marks & Spencer Plc; Stratford-upon-Avon; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and embracing a transformation in how we operate.

You’ll use Sparks App and in-store devices to enhance the customer experience and ensure shoppers get what they want when they need it. This frontline role is busy and dynamic—flexible shifts, a strong team culture, and a commitment to upholding health and safety standards.

Qualifications

• Excellent customer service mindset and ability to engage with shoppers.
• Willingness to work across multiple store areas as business demands.
• Comfort with using in-store devices and digital tools to assist customers.

Responsibilities

• Provide five-star customer service at pace in a busy store.
• Recommend and sell new food products to customers.
• Assist across store areas to meet customer demand and drive sales.

Skills

Customer service

Team player

Flexibility

Digital tools

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and embracing a transformation in how we operate.

You’ll use Sparks App and in-store devices to enhance the customer experience and ensure shoppers get what they want when they need it. This frontline role is busy and dynamic—flexible shifts, a strong team culture, and a commitment to upholding health and safety standards.