Frontline Customer Support Officer: Digital Services

Leicester City Council; Leicester; On-site; GBP 21,000 - 28,000; Full time

Job summary

Leicester City Council is seeking a Customer Support Officer to provide efficient face-to-face and telephone support from the Customer Services Centre. Based at City Hall, you will respond to queries from the public, including vulnerable customers, and promote digital access to services.

You'll work in a fast-paced environment with support from the team to deliver high-quality customer service, ensuring enquiries are handled effectively and professionally.

Qualifications

• Experience in a busy, fast-paced environment.
• Strong communication skills face-to-face and over the phone.
• Ability to promote online services to customers.

Responsibilities

• Provide customer support face to face and via telephone.
• Assist customers in accessing services online and educate on digital options.
• Distinguish between service requests and complaints and take appropriate action.

Skills

Customer service

Communication

IT systems

Tools

IT systems

Job description

Leicester City Council is seeking a Customer Support Officer to provide efficient face-to-face and telephone support from the Customer Services Centre. Based at City Hall, you will respond to queries from the public, including vulnerable customers, and promote digital access to services.

You'll work in a fast-paced environment with support from the team to deliver high-quality customer service, ensuring enquiries are handled effectively and professionally.