Customer Service Apprentice: Learn, Help Residents & Grow

Islington Council; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Islington Council invites applicants to join the Level 2 Customer Service Apprenticeship and gain hands-on experience in our hubs and call centre while studying.

You will learn how to assist residents, handle enquiries, and use Word and Excel, with dedicated study time and support from tutors and colleagues. Starts January 2027 in Islington, London, with a thorough staff network and progression opportunities.

Qualifications

• Be aged 16 or above and
• Be an Islington resident or
• Islington care leaver or
• Islington school leaver in the last 12 months

Responsibilities

• Respond to customer enquiries via phone and in person
• Assist with data collection
• Record resident applications, actions and decisions on our IT systems. Training will provided
• Use various software to carry duties including Word, Excel and our internal systems as necessary. Training will be provided.

Skills

Customer service

Communication

Data entry

Education

Level 2 Customer Service Apprenticeship

GCSE Maths & English or equivalent

Tools

Word

Excel

Job description

Islington Council invites applicants to join the Level 2 Customer Service Apprenticeship and gain hands-on experience in our hubs and call centre while studying.

You will learn how to assist residents, handle enquiries, and use Word and Excel, with dedicated study time and support from tutors and colleagues. Starts January 2027 in Islington, London, with a thorough staff network and progression opportunities.