Frontline Customer Advisor & Admin Specialist

Bernicia; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Generous pension scheme

Health cash plan

Job summary

Bernicia in Kingston Park, Newcastle upon Tyne, is seeking a Customer Advisor to join our Central Services Team. This permanent, full‑time role (37 hrs/week) pays around £25,023–£25,974 per year and is based at Kingston Park.

You will handle frontline customer queries, perform a range of administrative duties arising from sales and service requests, and use IT systems to support customers.

The ideal candidate has excellent communication, a can‑do attitude, and works well in a team.

Qualifications

• Experience of call handling in a busy environment (preferably call centre/help desk).
• Excellent administration, organisational and prioritisation skills.
• Proficient in using IT systems.
• Positive can-do attitude and enthusiastic team player.

Responsibilities

• Deal with a wide range of administrative duties arising from customer queries and sale related requests.

Skills

Call handling

Administration

IT systems

Communication skills

Team player

Job description

Bernicia in Kingston Park, Newcastle upon Tyne, is seeking a Customer Advisor to join our Central Services Team. This permanent, full‑time role (37 hrs/week) pays around £25,023–£25,974 per year and is based at Kingston Park.

You will handle frontline customer queries, perform a range of administrative duties arising from sales and service requests, and use IT systems to support customers.

The ideal candidate has excellent communication, a can‑do attitude, and works well in a team.