Customer Services Advisor

CBSbutler Holdings Limited trading as CBSbutler; Newcastle upon Tyne; On-site; GBP 17,000 - 21,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a Customer Services Advisor to join our on-site team in Newcastle. The role offers +6 months with the option to go permanent, and a pay of £12-£15 per hour.

You will be handling customer enquiries about loan accounts and delivering high-quality service. Key duties include responding to customers, inputting information into databases, and ensuring processes are followed, with GDPR-compliant handling of personal data and a focus on

Qualifications

• Customer service experience required.
• Strong communication skills in spoken and written English.
• Experience resolving customer complaints and issues.
• Accurate data entry into databases.

Responsibilities

• Handle customer enquiries about loan accounts and provide clear information.
• Maintain accurate customer records and input data into systems.
• Follow defined processes to deliver consistent, high-quality service.
• Uphold GDPR standards when handling personal information.
• Collaborate with team to achieve KPIs and drive service improvements.

Skills

Customer service experience

Excellent communication

Complaint resolution

Data entry

Job description

Customer Services Advisor

+6 months + the option to go permanently

+On site working in Newcastle

+£12-£15 ph

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.

Skills:

• +Customer Services experience
• +Excellent communication skills
• +Experience resolving customer complaints
• +Inputting information into databases

What are we looking for in our Customer Service Advisors?

• Sociable, helpful and eager to provide excellent customer service to customers.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and are accurate
• Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators